Billy goes above and beyond to assure our satisfaction. He’s great!
11/16/2025
Olivia O. VERIFIED CUSTOMER
Roberto always does an amazing job communicating and helping you understand the services you are receiving for your vehicle.
11/16/2025
Janice G. VERIFIED CUSTOMER
From start to finish great communication and friendly service. The car wash was a bonus.
11/16/2025
Deb D. VERIFIED CUSTOMER
Worked with me on what I wanted done and keep me aware of how long it would take. Totally satisfied. Thank you.
11/15/2025
Stephen D. VERIFIED CUSTOMER
Friendly, respectful and knowledgeable.
Overall good guy.
11/15/2025
Colette H. VERIFIED CUSTOMER
Great customer service, thank you.
11/15/2025
Joann S. VERIFIED CUSTOMER
Complete transparency from Billy about everything with my vehicle. I really appreciate that!
11/15/2025
Zachary K. VERIFIED CUSTOMER
Roberto and the rest of the Lexus staff did an outstanding job of handling my needs for getting service on my Lexus. Roberto provided detailed help and gave tips for further visits. I appreciate that I found a trustworthy place to take my Lexus and pray that the GM finds kindness in his heart to sell me one of the LC500 canvas on the walls. Especially when I return to purchase an LC500 when one comes into the dealership. Thank you Lexus of Colorado Springs!
11/15/2025
Michelle G. VERIFIED CUSTOMER
Lack of communication was disappointing. My car was kept for 2 days for my factory recall that they told me would be for 2 hours. I called the shop and left many voicemails and text messages. Was called back only one time.
11/15/2025
Albert M. VERIFIED CUSTOMER
Windows appear to have streaks between window and the tint that cannot be removed.
11/14/2025
Glen R. VERIFIED CUSTOMER
Billy Bailey was very friendly and professional. Since I don’t “speak mechanic” he was very patient with me as he explained what needed to be done and why. He showed me the photo evidence which clued him in to what the problem might be, and informed me of what the mechanics discovered as the vehicle was examined. When the loaner vehicle was brought out, he walked me through how to operate it, since it was very different from the vehicles I’m accustomed to driving. My experience with Lexus of Colorado Springs was very good!
11/14/2025
Rockne B. VERIFIED CUSTOMER
Billy Bailey provided exceptional professional service. I was kept informed of the service process and how it proceeded in a timely manner.
11/14/2025
Hayward W. VERIFIED CUSTOMER
Great experience!
11/14/2025
Larry M. VERIFIED CUSTOMER
Very efficient and courteous
11/14/2025
Julie R. VERIFIED CUSTOMER
Fast and efficient! My cat was radio even sooner than expected :)
11/14/2025
John B. VERIFIED CUSTOMER
Very pleased with the professionalism and detail associated with the service department.
11/14/2025
Pam F. VERIFIED CUSTOMER
Very friendly professional crew-and vehicle was done timely
11/14/2025
Duncan T. VERIFIED CUSTOMER
i still don’t u-stand how the battery got bad and what makes u think that a new battery is what would fix it???!? Duncan T
11/14/2025
Crissa M. VERIFIED CUSTOMER
I’ve have spoken to the service manager. The issues were that my vechilr was returned dirtier than when I dropped it off. It was not completely washed before the install of clear the protection. Maybe at best some water thrown on the hood. The clear protection has dirt underneath, a ton of bubbles, the cutting of the clear protection is not straight to fit the vehicle, and lastly there is overlapping. We were not communicated with as to where we were at with the service. We had to call twice and then eventually showed up after 2 full days for installation of clear protection and an oil change. I’m just disappointed in the results. I have addressed my concerns and believe they were handled appropriately and hoping for the best outcome.
11/14/2025
Nigel F. VERIFIED CUSTOMER
Robert was generally rude to me and others I observed him helping. My wife had the same experience and would be a consideration when choosing what dealer to buy a new vehicle from.