Billy is very good and always explains everything in detail. Great service!
1/1/2026
Chris Z. VERIFIED CUSTOMER
Roberto was professional and super helpful with my first experience here at Lexus of Colorado Springs. Will definitely be visiting when I am in town again
1/1/2026
Marie S. VERIFIED CUSTOMER
I dropped my car off on December 3 and picked it up on December 26. During that time, I received very little communication. While I understand that parts may have been delayed, it’s not acceptable that my requests for a status update went unanswered. When I actually spoke with someone, they could not provide an update even after having me on hold for 16min.
In addition, I’m still experiencing issues that do not appear to have been fully addressed. It's the holiday season and am out of town so I have not returned to the service center.
Overall, this was a disappointing service experience.
12/31/2025
Roger Z. VERIFIED CUSTOMER
Great Service fixed. What I thought was a problem
M
12/31/2025
Sonia Fiona. VERIFIED CUSTOMER
I appreciate the excellent service, took a little longer than usual but appreciative that it’s the holiday period
12/31/2025
Kathleen G. VERIFIED CUSTOMER
We needed this done quickly due to unexpected afternoon medical appointment. Billy delivered!! Many thanks
12/31/2025
Jeremy P. VERIFIED CUSTOMER
Thanks for getting our vehicle done in a timely manner.
12/30/2025
Kailee S. VERIFIED CUSTOMER
Very kind and helpful!
12/30/2025
Dean H. VERIFIED CUSTOMER
Rob checked me in not Roberto. He failed to clarify to the tech the issue with the center console. I said very clearly the latch wouldn’t close properly. He put in apparently “it wouldn’t open”. The result - the issue was not fixed as the tech could open the console. BUT - he didn’t do his job either because he said the center console was working fine, but in order to close it, you have to push the button to get it to lockdown. ALSO - I was having problems with the windshield wipers auto function not working part of the time. Car is sent back with a text saying it’s functioning properly. When water was sprayed on the windshield before I left, the wipers would not activate at all. Also - PDR guy was not working on the 26th so now I have to return the car to have all of these elements redone. Frustrating.
12/28/2025
Carol Black. VERIFIED CUSTOMER
Rob is the BEST. Thorough, explains everything and his customer service care is fabulous.
12/28/2025
Kerry Q. VERIFIED CUSTOMER
Hi quality as I expected, that's why I brng my ES to you even though you're not the lowest price.
Your service dept has always been helpful to me even if it's just answering a question over the phone.
12/28/2025
David W. VERIFIED CUSTOMER
Robert Luger is a Super Star!! He is technically outstanding and very customer service orientated!!
12/28/2025
Trachell H. VERIFIED CUSTOMER
Hi, I arrived when Robert had a guest who needed more than I did, so
Eric (name spelled wrong) helped me get signed in and arrange my shuttle. Mr. Robert was nice and acknowledged that I was waiting for him twice.
12/27/2025
Robert R. VERIFIED CUSTOMER
Totally happy with the service received! Bill was very helpful, good man@
12/26/2025
Joceslyn J. VERIFIED CUSTOMER
This place and people were outstanding.
I will be a customer for life. Everybody was so professional and knowledgeable. They made me feel that I was the most important person there. Awesome place.
12/24/2025
George M. VERIFIED CUSTOMER
Rob is very welcoming and expertly explained everything done the vehicle
12/24/2025
Louise S. VERIFIED CUSTOMER
Great service as usual!
12/24/2025
Volney J. VERIFIED CUSTOMER
Rob was helpful, very curtious, I appreciate the good service .
12/24/2025
Jill M. VERIFIED CUSTOMER
Great service. Rob Luger did a great job of keeping me informed.
12/24/2025
Holly R. VERIFIED CUSTOMER
Roberto was great and managed expectations well. He was clear on work to be performed and work done. When the time exceeded his 2 hour estimate by more than 45 minutes, he graciously went and got my vehicle as I needed to leave town. It had been waiting for quite some time for a wash which never happened.