Lexus of Colorado Springs Auto Repair Service

Smooth as silk today!

Will do!

Excellent

Everyone I met was extremely professional, my car had a clip missing on the bumper, was sagging a little more than when I dropped it off, I said something to Robert and it was fixed immediately. Really appreciate the help and I'll definitely be back.

I was in for my first tire rotation. I sat there for 2 1/2 hours and my car never even made it back there. I had dinner reservations at 6 that I had to cancel. I am not a happy customer.

I took the vehicle over for a 50,000 mile Service. I told them I did not need the tires rotated as I get it free from where I get my tires. So all they did was change the oil and check brakes. I was told the only other thing they do is Grease the rubber. I looked it up. There wasn’t any belts checked there wasn’t any inside filter changed. I very disappointed that I was misinformed .to me..

Thank you ????

Fast, friendly and professional service! Love the new building and location!

Robert was helpful kind and effective.

Billy is THE BEST!!

I have had my LX serviced by CS Lexus since I acquired it 8 years ago. I won't take it anywhere else!

I had reserved a loaner car and when I arrived none were available. The service advisor,Phillip Quinn, was apologetic and expeditiously had my car serviced in only 45 minutes which was appreciated.

Mr. Bailey, we have we worked with Billy before, he is very knowledgeable about Lexus and have enjoyed working with him.

My visit yesterday was much less than perfectly pleasant. First of all, I was not aware that you had moved your location from Automotive Drive, having not been informed of this news! So my husband and I drove down from Divide to that location, only to find it vacant! I had to call the dealership to ask where you are now located, and she told me that you are on North Nevada, a couple of blocks past COSTCO and Trader Joe’s! So, I checked the text minder I had received the day before, and lo and behold! It included a new address, which I had not noticed previously! I put that address — 5990 N. Nevada — into my Google Maps app, and off we went! (By this time, we were nearly 30 minutes late for our appointment, but the receptionist had assured me that we would still be served when we arrived.) We drove across the city, following the directions, but when the app told us we had “arrived at our destination,” there was no dealership anywhere in sight! We pulled into a driveway off the road, and I called again to find out where the dealersbip was, and asked AGAIN for the address. The operator said “5590 N.Nevada, which was NOT the address on my texted reminder from you We finally found the dealership, after much difficulty, and checked in! Our Service Rep, Roberto ****, was nowhere in sight, and Billy was too busy to help us. A very nice man named Eric came to our rescue and signed us in, although he did not work in that department. When I asked how Colong it would take to service the car, I was told “maximum 1-½ hours,” so I decided we did not need a loaner car. (We were planning to do some shopping at COSTCO before heading back home, and the store was so close!) Well, the simple servicing took a ridiculous 2-½ HOURS(!), and by the time the car was ready, it was too late to go to COSTCO, because we had two dogs at home alone since we’d left at noon! I was very annoyed by the Fact that your text reminder had not pointed out that you shad moved to a different location, that the new address was “buried” in the text, and that the address given was incorrect, causing real problems Add to that the fact that a service that included just a tire rotation and “topping off” the fluids took so long, and fouled up our plans! I felt I was owed an apology. Understanding my upset, Robert offered to not charge me for the service. I accepted his offer as an apology of sorts. But the whole experience was very frustrating, especially because we had had important plans to grocery-shop at COSTCO while we were down in the Springs, and will now have to make another special trip down from the mountains in order to do that! I will expect you to do better from now on!

It took almost 2 hours to program a second key when it should have taken one hour. Also it took seven months to get my second key due to the chip shortage. I realize some things are out of your control.

Billy is amazing! Professional, kind, patient, helpful and thorough! Your new location is so beautiful and so much more convenient for us! ????

Love the car and the actual service. Much improvement is needed with administration knowledge. Parts dept and service department don’t communicate well. Service representatives need to increase their knowledge level with items, such as why were we not called when our key fob arrived? No good answer for the service section. Said it was a parts department question. The sleeve for the new key fob was actually in our car (we found it)but we were told to go to the parts department to order one. Just some small annoyances due to service department low knowledge level.

I was not provided my 2nd FOB.

Everything was great. Even the waiting experience in the guest area.

Great Job Phil and Team!