This dealership needs a service manager. Until there is a service manager, please do not call me.
9/7/2024
Kenneth B. VERIFIED CUSTOMER
Great service guy
9/7/2024
Al L. VERIFIED CUSTOMER
Roberto was awesome. He was professional, courteous, and managed my expectations throughout the two days. I will request him as my service writer in the future.
9/6/2024
Sherrie W. VERIFIED CUSTOMER
The techs at Lexus of Colorado Springs are top notch! Friendly, helpful and kept me in the loop about its repairs before completing them so I knew where I stood when it was time to pay. They were fast and thoroughly explained everything unlike previous shops. I highly recommend them I give them 10 stars!!
9/6/2024
Donald T. VERIFIED CUSTOMER
I brought the car in about 12:45 for a 1pm appointment, a 15000 mile service. Upon arriving, I was informed that the car needed an oil change since the last oil change was over 16 months ago; however, I was also informed that the oil change would not be covered by the Luxury Care package that was purchased with the vehicle. I understood when we brought the vehicle that all scheduled services would be included in the Luxury Care package, so the fact that the oil change isn't normally included in the 15K service, but was needed due to time, doesn't make sense to me.
About 4:15 (after about 3.5 hours) I was finally notified that my vehicle was ready; however, the vehicle was not washed as I was promised and I was charged over $99 for the oil change (even after I mentioned that I have a new facility complimentary coupon at home (that I didn't think I would need to bring).
Overall, this was the worst service experience we've had in the 21 years since we bought our first (of 7) Lexus vehicles.
9/6/2024
Zahra R. VERIFIED CUSTOMER
Service adviser attention was outstanding
9/5/2024
Andrea G. VERIFIED CUSTOMER
Very professional & helpful!
9/5/2024
Eileen R. VERIFIED CUSTOMER
Took longer than expected- but I appreciated your service
9/5/2024
Scott E. VERIFIED CUSTOMER
Billy and Tony took Great care of me and my 2022 450h!
9/5/2024
Ruth D. VERIFIED CUSTOMER
Billy was great. Service techs forgot to put our glove compartment back. We had to return and Billy put it back in for us.
9/4/2024
Stonesifer K. VERIFIED CUSTOMER
Every thing just fine
9/4/2024
Gail M. VERIFIED CUSTOMER
Customer service is absolutely the BEST
9/4/2024
Melea K. VERIFIED CUSTOMER
Made everything easy and quick
9/4/2024
Donna D. VERIFIED CUSTOMER
The complete experience at Lexus was amazing. The facility is immaculate, organized, and customer friendly.
9/1/2024
Ken And. VERIFIED CUSTOMER
Bill does a very good job at your service depth He is knowledgeable and pleasant and keeps the customer informed.
9/1/2024
Christa W. VERIFIED CUSTOMER
Robert was very polite and knowledgeable. He was helpful in getting me a loaner for the day too.
8/31/2024
Don M. VERIFIED CUSTOMER
Thank you for taking care of my TPS issue so quickly, and even washing and vacuuming my car.
8/31/2024
Anmol P. VERIFIED CUSTOMER
Since the service manager was not there at that time, Rob helped us and he is fully aware of what we were most dissatisfied with.