Billy, I want to say thank you so much. You made my experience at your new location an absolute pleasure. I hope leadership knows the value you are bringing to their organization and to their Lexus customers!! Thank you again!
9/26/2024
Elizabeth D. VERIFIED CUSTOMER
Roberto was very professional and helpful. It is so nice to see the younger generation display those behaviors.
9/25/2024
Ronald S. VERIFIED CUSTOMER
The team was both professional and respectful, and the service was completed in teh time fram committed. This is extremely valuable as I am also in a servcie business and only earn money when I can bill hours. The timeliness enabled me to maximize this scenario.
There were some company administrative challenges with this visit however.
1. I was promised a loaner vehicle upon originally scheudling this appointment, one week prior. I recieved a phone call approximately 30 minutes prior to the originally scheduled appointment time stating that no loaner vehicle was available. This could have caused significant financial loss and incremental expenses as I had several stops scheduled during my service .
2. I recieved no communication that my vehicle was ready for pickup until after I'd picked it up. I called the dealership twice to verify the vehicle's status. On the first call, nobody in the service department answered.... after 30+ rings, I hung up. On the second call, your receptionist was thoughtful enough to leave her desk, walk over the service department and find out the my vehicle was, in fact, ready for pick up.
9/25/2024
Ervin R. VERIFIED CUSTOMER
Anthony was thorough and made sure to contact me with any details
9/25/2024
Kathleen S. VERIFIED CUSTOMER
Roberto was excellent! A+
9/25/2024
Ingrid S. VERIFIED CUSTOMER
He has great customer skills with difficult people
9/25/2024
Mark B. VERIFIED CUSTOMER
Seemed like a constant upsell. We were told free oil changes for the life of the vehicle. Feel lied to
9/25/2024
Randall G. VERIFIED CUSTOMER
Everything went very smoothly and Robert was so helpful.
9/25/2024
Douglas N. VERIFIED CUSTOMER
Everything went great!
9/25/2024
Doug K. VERIFIED CUSTOMER
Dealership returned my car damaged after its first service/warranty work. The front passenger door had a perforation right through the paint and multiple rub marks. It had to be completely repainted. I am stunned Lexus of Colorado Springs tried to return my new vehicle in this condition. I find it hard to believe no one noticed the damage, so I have the distinct impression they knowingly tried to pass the damage off on me hoping I wouldn’t notice. As a first time Lexus owner, this is not the experience I want to have with the dealer I bought the vehicle from. No dealer has ever done something like this to me before. Thanks to Lexus of Colorado Springs, my first service turned into a nightmare, and I’m now driving a damaged/repaired vehicle instead of the new one I took in for its first service. If you want to make this right, please replace my vehicle with a new one.
9/23/2024
CECILE M. VERIFIED CUSTOMER
Rob is always pleasant and has good customer service skills. I would say there needs to be more service advisors. I had to wait in line 15 plus minutes to drop off my car and for an oil change dropped it off at 1 pm and wasn’t called to pick it up until almost closing time. Both advisors were working hard, but they need additional help.
9/22/2024
John P. VERIFIED CUSTOMER
I recently had an outstanding experience with Roberto **** at Lexus while servicing my 2016 RX350. From the moment I arrived, Roberto was attentive and professional. He took the time to thoroughly explain the service process and answered all my questions with patience and expertise.
What truly stood out was his genuine commitment to customer satisfaction. Roberto kept me updated throughout the service, ensuring I was informed every step of the way. His knowledge of my vehicle was impressive, and I felt confident that my car was in great hands.
When I picked up my RX350, it looked and felt like new. I can’t thank Roberto enough for making this service experience smooth and stress-free. I highly recommend him to anyone looking for exceptional service at Lexus!
9/22/2024
Diane G. VERIFIED CUSTOMER
You guys did very good Tks
9/22/2024
Carl M. VERIFIED CUSTOMER
Great customer service
9/22/2024
Thianar D. VERIFIED CUSTOMER
Roberto ****’s performance during my last visit at Lexus of Colorado Springs was superb. Outstanding job!
9/22/2024
Nikhil M. VERIFIED CUSTOMER
Roberto did a fantastic job! I’d buy a car from him!
9/22/2024
Tabitha S. VERIFIED CUSTOMER
Great service. Great new location and everyone is so very nice.