Philip was amazing! Very professional and informative
8/18/2024
Brooke S. VERIFIED CUSTOMER
Thank you for the great service experience and we hope this is completely resolved in the near future.
I was told the new part installed was not completely cleaned because they had no detail person on Saturdays. Phil informed me they did not clean it in fear of scratching my vehicle. THIS is why I chose Lexus and appreciate the thoughtfulness and respect for me and my vehicle. Phil told me I could stop in at any time to have the detail person clean it, however I just took care of it when I got home and it turned out great. Thank you!
8/18/2024
Scott O. VERIFIED CUSTOMER
Roberto was a joy to deal with. Very polite ,respectful young man
8/18/2024
Robert T. VERIFIED CUSTOMER
Your new location is great and your service is still great!!
8/17/2024
Donna C. VERIFIED CUSTOMER
Great communication! Car was ready when I hoped it would be. It was clean and the repair was perfect
8/17/2024
Carl P. VERIFIED CUSTOMER
Great service!
8/17/2024
Amy K. VERIFIED CUSTOMER
Service was great, above and beyond.
8/16/2024
Deloit B. VERIFIED CUSTOMER
Roberto was knowledgeable and informed us of what was to be done and the estimated cost. He took time to explain important features of the loaner car and didn’t just hurry us off. We have dealt with many service advisors at Lexus over many, many years and he is the best one we’ve had since Johnny.
8/16/2024
Scott H. VERIFIED CUSTOMER
Very attentive w great communication..
8/15/2024
Alan S. VERIFIED CUSTOMER
Appreciate Billy finding a part for our GX 460 vehicle at a nearby Toyota dealership, so we could get back to Texas the same day!
8/15/2024
Jonny N. VERIFIED CUSTOMER
Roberto and your service technicians are the best. They went over and beyond with the service of my car. Roberto is very caring and very knowledgeable and helpful. I give him 10+ stars for his service excellence. He is the reason I will be coming back. Thank you so much for hiring a great guy!
8/15/2024
Nishedh G. VERIFIED CUSTOMER
Car wasn't washed this time and the maintenance indicator is still on after service. I am from pueblo have to drive all the way to springs. Unlike other times , not satisfied this time.
8/15/2024
Jon W. VERIFIED CUSTOMER
Shortage of service representative when I was there. Customers were lined up in the area not knowing what to do next with no clear instructions.
8/14/2024
Zachary R. VERIFIED CUSTOMER
Staff was attentive, professional, and fast. Great service center experience!