I am always very satisfied with the service I get because everyone is very professional and efficient ! I requested a loaner at the last minute and there was not a problem in getting one! That was great!
1/13/2026
Sarah B. VERIFIED CUSTOMER
I was told a report would be sent from the oil change/inspection. If you have that, please send it. Thanks
1/13/2026
Auto Nation. VERIFIED CUSTOMER
Great service not just from Eirik but the entire staff. I’ll make sure you guy’s always service my vehicle.
1/13/2026
Nancy P. VERIFIED CUSTOMER
I have another service appt scheduled but so far Vy has been very helpful!
1/12/2026
James C. VERIFIED CUSTOMER
Billy Bailey has been my Service Advisor for years now and it was a bitter sweet last appointment because vehicle has been shipped to Honolulu. I know I have choices going to Christian Brother’s for service but trust, honesty, and paying attention to detail is what Billy has and that can’t be replaced. He lets me know what needs to
be done in the future appointment. Thank you Billy for being a great Service Advisor.
1/12/2026
Henry R. VERIFIED CUSTOMER
Robert has always been very helpful and respectful. He knows what he is doing. He also has a good sense of humor.
1/12/2026
William P. VERIFIED CUSTOMER
While the recall took a bit longer than predicted, the valet dropped me at a nearby restaurant for breakfast.
However, a technician's fatfingering of a setting button defeated the mirror folding lock function, requiring me to return to the shop.
1/10/2026
Michael D. VERIFIED CUSTOMER
Very professional and timely with updates. Great experience.
1/10/2026
Suneetha V. VERIFIED CUSTOMER
Good and timely service. Polite staff!
1/10/2026
Lauren S. VERIFIED CUSTOMER
The service department was fantastic.
1/10/2026
Mark M. VERIFIED CUSTOMER
A very good customer service and attention to detail
1/9/2026
Mark G. VERIFIED CUSTOMER
Billy is an excellent customer care specialist.
1/9/2026
Richard C. VERIFIED CUSTOMER
Great service as I have come to expect.
1/9/2026
David V. VERIFIED CUSTOMER
Exceptional service. Working with Billy is always a pleasure. Billy is knowledgeable and provides excellent customer service.
1/9/2026
Joel D. VERIFIED CUSTOMER
Billy is awesome. He is one of the main reasons I keep coming back to Lexus for service
1/9/2026
Kristin G. VERIFIED CUSTOMER
Very kind and professional! Great experience!
1/9/2026
Annette N. VERIFIED CUSTOMER
Vy was excellent! However, this is the third time since April 2025 that we’ve brought in our RX350h because the back hatch door doesn’t work correctly. Vy saw, herself, the failure of the hatch to open when kicking under the bumper AND it won’t close when pressing the button to both close the hatch and lock the vehicle. And yet, FOR THE THIRD TIME, your service people say they can’t duplicate the issue. However, Eirik also observed what we’ve said and Vy saw. I’m very frustrated!!!
1/8/2026
Leisa G. VERIFIED CUSTOMER
Billy was great, friendly and professional. However, I was disappointed with how long the service took. I dropped my vehicle off around 9:15 a.m. and didn’t pick it up until close to noon, which felt excessive for a routine service. I was also unable to get a car wash because it was backed up. While I appreciated Billy’s help, the overall wait time was frustrating.
1/8/2026
Edward H. VERIFIED CUSTOMER
Billy and the whole crew are the best!
1/8/2026
Samuel E.. VERIFIED CUSTOMER
No thank you for the outstanding service that you have a job well done