Very professional and timely with updates. Great experience.
1/10/2026
Suneetha V. VERIFIED CUSTOMER
Good and timely service. Polite staff!
1/10/2026
Lauren S. VERIFIED CUSTOMER
The service department was fantastic.
1/10/2026
Mark M. VERIFIED CUSTOMER
A very good customer service and attention to detail
1/9/2026
Mark G. VERIFIED CUSTOMER
Billy is an excellent customer care specialist.
1/9/2026
Richard C. VERIFIED CUSTOMER
Great service as I have come to expect.
1/9/2026
David V. VERIFIED CUSTOMER
Exceptional service. Working with Billy is always a pleasure. Billy is knowledgeable and provides excellent customer service.
1/9/2026
Joel D. VERIFIED CUSTOMER
Billy is awesome. He is one of the main reasons I keep coming back to Lexus for service
1/9/2026
Kristin G. VERIFIED CUSTOMER
Very kind and professional! Great experience!
1/9/2026
Annette N. VERIFIED CUSTOMER
Vy was excellent! However, this is the third time since April 2025 that we’ve brought in our RX350h because the back hatch door doesn’t work correctly. Vy saw, herself, the failure of the hatch to open when kicking under the bumper AND it won’t close when pressing the button to both close the hatch and lock the vehicle. And yet, FOR THE THIRD TIME, your service people say they can’t duplicate the issue. However, Eirik also observed what we’ve said and Vy saw. I’m very frustrated!!!
1/8/2026
Leisa G. VERIFIED CUSTOMER
Billy was great, friendly and professional. However, I was disappointed with how long the service took. I dropped my vehicle off around 9:15 a.m. and didn’t pick it up until close to noon, which felt excessive for a routine service. I was also unable to get a car wash because it was backed up. While I appreciated Billy’s help, the overall wait time was frustrating.
1/8/2026
Edward H. VERIFIED CUSTOMER
Billy and the whole crew are the best!
1/8/2026
Samuel E.. VERIFIED CUSTOMER
No thank you for the outstanding service that you have a job well done
1/8/2026
Jeremy H. VERIFIED CUSTOMER
Billy was great!
1/8/2026
Herb W. VERIFIED CUSTOMER
Great service,kept us in the loop and finished on time.
1/8/2026
Dorothy H. VERIFIED CUSTOMER
Recall work was done swiftly.
1/8/2026
Jody M. VERIFIED CUSTOMER
Colorado Springs lexus takes care of their customers!
1/8/2026
Michael C. VERIFIED CUSTOMER
My and the whole team gave excellent excellent service. Thanks
1/8/2026
Tracy O. VERIFIED CUSTOMER
I realize that I was only there for a recall.( Which surprised me after only owning the car for three months? Also to have a clear mask applied. (I did not get any instructions as to how long before I could wash the car and what is my warranty?) I was a bit disappointed. When I brought my car in for the recall and the clear mask, I asked Manuel if he could please Install the front license plate bracket and my license plate. That did not happen. I also asked Manuel if he could finish installing the all weather mats that I received in a box upon delivery. They were never installed and I had to ask specifically for them as they were part of my package. Manuel did not do that either. Also, this may seem petty, they put plastic down on the driver side floor board but I would’ve thought they might’ve done a quick vacuum of that mat?.
This is not what I expected for service after I have purchased this car.
Thank you so much for your attention.
Tracy O