Billy is incredibly friendly and despite having a line of people waiting to be helped by him he never acted overwhelmed or too busy to properly greet and make you feel welcomed. Kudos to him for his service excellence!
1/21/2026
Karanveer D. VERIFIED CUSTOMER
He did an amazing job attending to the issue that was caused and really went above in beyond in communication and helping fix the issue. Some of the best customer service I’ve ever received.
1/21/2026
Louis T. VERIFIED CUSTOMER
Manual handled my service with great care, enthusiasm and professionalism. He was able to explain what was to be done on my vehicle expertly and clearly. I am very appreciative of the service received. Thank you.
1/21/2026
Bernell P. VERIFIED CUSTOMER
I am always pleased with the service I receive at Lexus of Colorado Springs. I love how the service team sends me videos of my vehicle walking me through the inspection. I also am appreciative of the text messages also keeping me abreast of my vehicles service.
1/21/2026
Gerald H. VERIFIED CUSTOMER
Manny was helpful, nice and answered all my questions
1/21/2026
Linda S. VERIFIED CUSTOMER
Billy is the BEST!!!!
1/21/2026
Thomas P. VERIFIED CUSTOMER
Have already submitted my comments via source.
1/21/2026
Judith M. VERIFIED CUSTOMER
Roberto was out today. So I had Eric. He was on. When I came to pick up my car, he was not there. There were 2 people I taking and checking out people. Needless to say, it was backed up. Snd the person I worked with just read off the stuff on the paperwork. I don’t think they had been briefed about what I was having done with my car. Really understaffed. I had a dent removed and had done buffing. No one walked me out to see if I was satisfied with the work. I found a scratch which I didn’t see before so we are checking that out as well.
1/21/2026
George M. VERIFIED CUSTOMER
Went great
1/21/2026
Juanito R. VERIFIED CUSTOMER
Roberto did a great job. Very customer focused, knowledgeable, and friendly. Thank you!
1/20/2026
Juanito R. VERIFIED CUSTOMER
Always a pleasure to see Billy in service. So professional, friendly, efficient and customer focused. Thank you.
1/20/2026
James W. VERIFIED CUSTOMER
Miss the old location. Better atmosphere. New location cold. No cars to look at in showroom.
Don’t like going to this building with no warmth or personality.
I will probable move on to diff location this year.
1/20/2026
Sherrie D. VERIFIED CUSTOMER
Roberto was professional and helpful.
1/20/2026
Roger T. VERIFIED CUSTOMER
Billy was awesome. Because of him I plan to buy a Lexus for my wife this year. I will deal with you all.
1/20/2026
Jill M. VERIFIED CUSTOMER
Billy always pleasure to deal with.
1/20/2026
Patricia G. VERIFIED CUSTOMER
Quick and helpful.
1/20/2026
Shannon S. VERIFIED CUSTOMER
My service appt was perfect with excellent customer service as always. Thank you!
1/20/2026
Dan C. VERIFIED CUSTOMER
Vy was great! 100%
1/20/2026
George M. VERIFIED CUSTOMER
Easy drop off and pickup. Robert is very friendly and provides technical details on work being done on car in easy to understand conversation.
1/18/2026
Uriah D. VERIFIED CUSTOMER
Thank you for the awesome experience Roberto! You were fun to chat with when I dropped off the truck and my wife said that you were doing a stellar job navigating through helping lots of clients at once when she picked up the vehicle. Super glad we had service scheduled while you were working man- you made it a seamless experience for both my wife and I!