The customer service and vehicle services were fantastic. I learned about what was going wrong and why, and the problem was definitely resolved. My car is no longer screeching every time I stop to park or back up to reverse. It drives smoothly and stops smoothly, especially being a newer vehicle, this is helpful. I bought it four months ago so now it feels like a smooth GX 550 line it should be and feels safer to drive with more responsive reaction time to stops and transitioning from lane to lane. Thanks for all of the support and making sure the warranty coverage took place for the 10000 mile oil change. All good!
2/7/2026
Scott S. VERIFIED CUSTOMER
Overall Excellent customer service. But system wise I was not happy with a very unexpected charge of $99. On drop off I mentioned that the TPMS light was on and asked if they could look at the sensors. I was confident that the tire pressure was good. I was quoted ~$170. for the service maintenance. I was very surprised on pick up to have been charged $99 for the diagnostic on the TPMS sensors! This took just a few minutes and there was no resolution other than they couldn’t be programmed. I mentioned this kindly before paying and there was no budge on the $99 diagnostic. Was planning to schedule transmission filter and fluid change among many others as we plan to have this vehicle a very long time, but the $99 charge has really given me pause in considering having you all do the work.
2/7/2026
John W. VERIFIED CUSTOMER
Vy and Billy were helpful throughout. They were 10 for 10.
2/7/2026
Carolyn R. VERIFIED CUSTOMER
Roberto was great- filling in for Rob
2/7/2026
Oscar T. VERIFIED CUSTOMER
Roberto was great to work with and put in the effort to make you feel appreciated and understood. Vy was also informed, quick to get to you, and very personable. Great people to be the first form of contact.
2/7/2026
Thomas K. VERIFIED CUSTOMER
Good people. Friendly and knowledgeable.
2/7/2026
Rex B. VERIFIED CUSTOMER
I think your whole team did a great job. The customer service was excellent—everyone was always very courteous and cordial. I feel like you fixed the problem, and it was completely resolved. It met my expectations, and you all truly lived up to them.
2/6/2026
Danni S. VERIFIED CUSTOMER
Vy is so helpful and kind! I’ve worked with her twice now and she made it a great experience every time.
2/6/2026
Danelle H. VERIFIED CUSTOMER
Billy is very professional and always courteous! I appreciate his wonderful attitude and love that you as a company clearly value your customers! Thank you!
2/6/2026
Rodolfo Casido. VERIFIED CUSTOMER
She possesses top notch and professional customer service! Hats off to her and the team!
2/6/2026
Julie B. VERIFIED CUSTOMER
Roberto was friendly, knew what.was going on with my vehicle even though he didn't check me in. Professional. I appreciate his help.
2/6/2026
Jose I. VERIFIED CUSTOMER
It was a great pleasure working with Roberto. Very courteous and motivated young man who really enjoys his job. Superb customer service skills. Roberto made sure my vehicle was getting top notch service and kept me updated as it was being repaired (rim). Keep up the awesome work young man. My visits at Lexus of Colorado Springs have always been clase A. Thank you.
2/6/2026
Paula J. VERIFIED CUSTOMER
The work was great. It didn't take as long as I thought it would. Nice to get back into a clean car. Everybody treated my dog Cinder like their best friend and she loved it!! Thank you for taking such good care of my 18 year old hybrid!!
2/5/2026
Judith P. VERIFIED CUSTOMER
Rob was friendly and welcoming. He explained what the 15,000 mile service included on my 2024 RX350h
2/5/2026
Nathan V. VERIFIED CUSTOMER
It was great to work with Roberto. He also helped me look up some tire options.
2/4/2026
Sharron S. VERIFIED CUSTOMER
Vy was friendly, helpful, and knowledgible
2/4/2026
Debra B. VERIFIED CUSTOMER
Thank you for great service today!
2/4/2026
Gerald S. VERIFIED CUSTOMER
Vy was great. First time dealing with her I was a little leary. She turned out to be excellent in her knowledge and personality. Welcome to the team.
2/3/2026
Joleen B. VERIFIED CUSTOMER
Billy is a true professional, knowledgeable and kind.