The customer service was excellent and I was kept informed the entire process. Very happy with the service I received.
3/8/2026
Joani C. VERIFIED CUSTOMER
Bill was a terrific service advisor. My only real complaint was waiting 30 minutes past my expected pick up time.
3/8/2026
Larry W. VERIFIED CUSTOMER
I have been coming up there for six years. I have always gotten an excellent service in the personnel are professional
3/8/2026
Lisa D. VERIFIED CUSTOMER
Billy was polite, courteous and knowledgeable. Excellent customer service
3/7/2026
Frank A. VERIFIED CUSTOMER
Professional, helpfully and customer friendly a real joy to work with thank you Vy
3/7/2026
John P. VERIFIED CUSTOMER
I just wanted to give a shoutout to Billie Bailey at the Lexus service desk for the excellent customer service. From the moment I walked in, Billie was friendly, welcoming, and genuinely helpful. He took the time to listen to what was going on with my car, explained the service process clearly, and made sure I felt comfortable with everything before getting started.
What really stood out was how easy he made the whole experience. Service visits can sometimes feel like a hassle, but Billie kept everything smooth and stress-free. He kept me updated along the way and made sure all my questions were answered without ever making me feel rushed.
It’s rare to come across someone who’s both professional and personable, but Billie really nailed it. Lexus is lucky to have him at the service desk. Thanks again for making the whole experience a great one!
3/7/2026
Rome F. VERIFIED CUSTOMER
Billy takes pride in what he does & I can definitely appreciate that, especially coming from a very reputable company like Lexus.
3/7/2026
Kristi C. VERIFIED CUSTOMER
Vy provided excellent customer service. She was friendly, engaged, and knowledgeable. She is an asset to Lexus of Colorado Springs.
3/6/2026
Monica T. VERIFIED CUSTOMER
All went well. Vy was great.
3/6/2026
Matt K. VERIFIED CUSTOMER
Vy is so nice and the service was excellent
3/6/2026
Anita V. VERIFIED CUSTOMER
Amazing service from the interactions with service advisors to a quality job done. I brought my car in for an interior detail because it was a larger job than I could tackle alone. I was beyond impressed with how my car was returned to me. Even when they went to grab my car for me, they noticed my tire pressure light was on and topped off my tires with air. I really appreciate how he went above and beyond what he had to do.
3/6/2026
Camellia R. VERIFIED CUSTOMER
A wonderful experience. Both with the work done and the entire staff.
3/6/2026
The Holley. VERIFIED CUSTOMER
Roberto is excellent! He very courteous and answered all my questions. I will specifically request him for my cars next service!
3/6/2026
Amy L. VERIFIED CUSTOMER
Eirik was very helpful when there was a suggestion n my car that I wasn't sure why it was happening so soon. He investigated it quickly and it got resolved.
3/5/2026
Setsuko G. VERIFIED CUSTOMER
Many thanks to Eirik Kins whose responsiveness and obvious customer service care was very much appreciated
3/5/2026
James C. VERIFIED CUSTOMER
The service and the detail shop were both 5 stars! The job was completed on time and with very good results!
3/5/2026
Eliana W. VERIFIED CUSTOMER
Great service as always! The profesional and kind front desk people and the prompt messages informing me about the mechanic status of my car was very clearly explained to me. Having a loaner car was extremely helpful because i live far away! So again thank you for great over all service!
3/5/2026
Michael M. VERIFIED CUSTOMER
They did a thorough job and fix my problem. I hope everything was on time and we received good service.