Roberto was really great to work with. He explained the recommended services for my car, and was extremely professional. He even granted a discount as the service was slightly delayed. Great guy, and I am a happy customer.
3/1/2026
Robert S. VERIFIED CUSTOMER
Excellent
3/1/2026
Michael V. VERIFIED CUSTOMER
SERVICE WAS VERY GOOD AND THE PEOPLE WERE GREAT
2/28/2026
Brian B. VERIFIED CUSTOMER
I dealt with Erik. Never met Bill. Erik was great. The only issue I had was calling at 8am the previous morning and not getting a call until after 5pm later that day.
2/28/2026
Jackie M. VERIFIED CUSTOMER
Everyone I worked with were wonderful. My only negative thought is the fact I needed to come back for the same issue of rattling in my sunroof shade. I brought it on 2-20 and they added some felt. Unfortunately while driving home after that appt. It was still rattling same as before. I called when I got home to set up another appt. to have it looked at again. This time I took a service rep on a ride and let him hear when it rattles and he could get a feel as to where to look when in the bay. It was fixed this time which I am thankful for.
2/28/2026
Edward P. VERIFIED CUSTOMER
Always a good experience with Lexus Colorado Springs. The service agent was phenomenal.
2/28/2026
Judy S. VERIFIED CUSTOMER
Very wonderful service department
2/27/2026
Raymond G. VERIFIED CUSTOMER
I put approximately 20 miles on the NX350H loaner car and didn't put any gas in it before returning the car to the dealership. I guess I owe you 3/4 of a gallon of gas. I signed the loaner car agreement without reading about putting gas back into the car. We love our new RX350 and Lexus of Colorado Springs Service Dept. Vy was professional and courteous. We like the VIP treatment and trust Lexus of Colorado Springs Service Dept.
2/27/2026
Ferris F. VERIFIED CUSTOMER
Is that her name? (Name tags are very helpful!) She was wonderful!
2/26/2026
Reginald G. VERIFIED CUSTOMER
5 Star
2/26/2026
Gene B. VERIFIED CUSTOMER
Prompt, accurate and courteous
2/26/2026
Nathan R. VERIFIED CUSTOMER
Roberto was awesome. Very positive, helpful and kind. The world needs more people like Roberto
2/26/2026
Lonnie N. VERIFIED CUSTOMER
The service dept made a mistake and caused my car to malfuntion but they were excellent about taking respondibiity and fixed it . I picked it up yesterday and so far it seems fine . I was treated very nice during this whole process by they were excellent entire service team.
2/25/2026
Aaron J. VERIFIED CUSTOMER
The staff has always been professional and courteous, and I've yet to have anything less that a fantastic experience with them. The pricing is a bit on the high end, but it's a justifiable cost to pay knowing I'm receiving quality work from quality personnel.
2/25/2026
Scott D. VERIFIED CUSTOMER
Everything was fine. Excellent customer service. Next time remove the service tag on my rear view mirror.
2/24/2026
Samantha K. VERIFIED CUSTOMER
Vy is Lexus service personified. She is happy helpful and knowledgeable! You are lucky to have her as the face of Lexus service, you need more of her!
2/24/2026
Ed D. VERIFIED CUSTOMER
She was so pleasant and welcoming, great service, thank you so much.
2/24/2026
Robert S. VERIFIED CUSTOMER
Vy was excellent.
2/22/2026
Jacob M. VERIFIED CUSTOMER
Went to pick up my vehicle and the tire that was to be replaced was not put on, and was also flat. This was despite a text message and also calling for confirmation.