I just wanted to give a shoutout to Billie Bailey at the Lexus service desk for the excellent customer service. From the moment I walked in, Billie was friendly, welcoming, and genuinely helpful. He took the time to listen to what was going on with my car, explained the service process clearly, and made sure I felt comfortable with everything before getting started.
What really stood out was how easy he made the whole experience. Service visits can sometimes feel like a hassle, but Billie kept everything smooth and stress-free. He kept me updated along the way and made sure all my questions were answered without ever making me feel rushed.
It’s rare to come across someone who’s both professional and personable, but Billie really nailed it. Lexus is lucky to have him at the service desk. Thanks again for making the whole experience a great one!
3/7/2026
Rome F. VERIFIED CUSTOMER
Billy takes pride in what he does & I can definitely appreciate that, especially coming from a very reputable company like Lexus.
3/7/2026
Kristi C. VERIFIED CUSTOMER
Vy provided excellent customer service. She was friendly, engaged, and knowledgeable. She is an asset to Lexus of Colorado Springs.
3/6/2026
Monica T. VERIFIED CUSTOMER
All went well. Vy was great.
3/6/2026
Matt K. VERIFIED CUSTOMER
Vy is so nice and the service was excellent
3/6/2026
Anita V. VERIFIED CUSTOMER
Amazing service from the interactions with service advisors to a quality job done. I brought my car in for an interior detail because it was a larger job than I could tackle alone. I was beyond impressed with how my car was returned to me. Even when they went to grab my car for me, they noticed my tire pressure light was on and topped off my tires with air. I really appreciate how he went above and beyond what he had to do.
3/6/2026
Camellia R. VERIFIED CUSTOMER
A wonderful experience. Both with the work done and the entire staff.
3/6/2026
The Holley. VERIFIED CUSTOMER
Roberto is excellent! He very courteous and answered all my questions. I will specifically request him for my cars next service!
3/6/2026
Amy L. VERIFIED CUSTOMER
Eirik was very helpful when there was a suggestion n my car that I wasn't sure why it was happening so soon. He investigated it quickly and it got resolved.
3/5/2026
Setsuko G. VERIFIED CUSTOMER
Many thanks to Eirik Kins whose responsiveness and obvious customer service care was very much appreciated
3/5/2026
James C. VERIFIED CUSTOMER
The service and the detail shop were both 5 stars! The job was completed on time and with very good results!
3/5/2026
Eliana W. VERIFIED CUSTOMER
Great service as always! The profesional and kind front desk people and the prompt messages informing me about the mechanic status of my car was very clearly explained to me. Having a loaner car was extremely helpful because i live far away! So again thank you for great over all service!
3/5/2026
Michael M. VERIFIED CUSTOMER
They did a thorough job and fix my problem. I hope everything was on time and we received good service.
3/4/2026
Jane B. VERIFIED CUSTOMER
Everything was great, thx!
3/4/2026
Skylar S. VERIFIED CUSTOMER
The team at Lexus did a great job. Fast, easy, and first class. Props to Eirik.
3/4/2026
Kevin H. VERIFIED CUSTOMER
Excellent job and top notch service
3/4/2026
Thomas J. VERIFIED CUSTOMER
I’ve been using Lexus if Colorado Speings
(formerly Kuni Lexus) to service my Lexus vehicles for 16 years! Why do I keep coming back? Because the experience has always been excellent! I have two Lexus vehicles. I rely on this dealership to help keep them running right.
3/4/2026
Charles S. VERIFIED CUSTOMER
Service was very fast today. Great experience today.
3/4/2026
Larry C. VERIFIED CUSTOMER
We feel like we should have been better kept up to date about the repairs and costs since we are from out of town (Pueblo).
Other than that it was a good experience
3/2/2026
Vickie P. VERIFIED CUSTOMER
I was very disappointed in the service that I received from Vy. She only communicated with me when it benefited her. The courtesy vehicle was supposed to be returned the same day, however, she left a voicemail telling me that there were some challenges with the calibration machine and she did not want me to have to drive in 5 o’clock traffic. I called on Friday and left a message on Friday and she never called back. I went down to pick up the vehicle and she did not acknowledge me but went behind the doors. She came out with Eirik and Eirik told me to wait in the lobby for the car to be washed. Then walked me to the car and told me they repaired to the passenger armrest…. I told him I didn’t know what he was talking about. No one said anything about damage.Vy should have told me this told me this did, but she did not…. perhaps that’s why I had to leave the vehicle overnight. This is not a good way of doing business and I lost a lot of respect for what was done. Honesty and integrity are the values that you should be emulating. My service representative is Bill Bailey and he has done great by me. I will never use Vy again ever.