Billy has always been helpful and friendly and this time was not an exception. The whole team over there at Lexus is over and above.
4/16/2026
Joyce H. VERIFIED CUSTOMER
He made sure my vehicle was taken care of and answered my questions about the bubbles on my GPS screen. It was the protective plastic
He also recommended Lighthouse glass for my wind shield.
4/16/2026
Ashley B. VERIFIED CUSTOMER
Jay was very helpful and kind. Thank you.
4/16/2026
Cristina P. VERIFIED CUSTOMER
Thank you for the exceptional customer service and service!
4/16/2026
Rockne B. VERIFIED CUSTOMER
Always professional, prompt service. It is greatly appreciated.
4/15/2026
Stephanie M. VERIFIED CUSTOMER
I appreciated the good service and communication from Lexas and its employees.
4/15/2026
Roger H. VERIFIED CUSTOMER
always a good experience
4/15/2026
Cheryl S. VERIFIED CUSTOMER
You can send a text. I don’t have e- mail.
4/15/2026
Catherine K. VERIFIED CUSTOMER
Great service.
4/15/2026
John S. VERIFIED CUSTOMER
Everything was performed to my satisfaction; no issues. On a different note your upholstery chairs in the waiting room are not comfortable. They would be great if they did not have those pillow cushions on them; then you could sit back and relax. As they are now they don’t allow one to sit back into the chair. Everything else is great!!
4/15/2026
Chris S. VERIFIED CUSTOMER
Roberto was extremely polite, professional and well prepared making my appointment a quick an easy experience. Thank you!
4/15/2026
Laura Y. VERIFIED CUSTOMER
I did not have Jay he was in a meeting at drop off and
at lunch when I picked up my vehicle.
Both of the service advisors I had a drop off and pickup
we’re great.
4/14/2026
Gemma R. VERIFIED CUSTOMER
I have one comment to share. We can all agree that Lexus is a luxury brand. While I appreciate the automation of text and email communication regarding my service, when I am waiting for my vehicle, sitting just 20 feet from the service representative, I think that the service representative could walk over and let me know my vehicle is ready. A text is nice, but when I buy a Lexus I expect a little more personal treatment. Also, it was my first service visit to a new dealership and no one explained where to sit or what snacks/drinks were available.
4/14/2026
James G. VERIFIED CUSTOMER
Excellent
4/14/2026
Jennifer R. VERIFIED CUSTOMER
Great customer service!
4/14/2026
Jeffrey E. VERIFIED CUSTOMER
I went in for headlight initialization which take no more than 10 minutes but your tech was not through and did not perform the headlight level. Which also doesn't take long to do specially when he had the diagnostic tool connected. So for the 200 dollars 5 minutes work at least be thorough. On Contrary you can spend more time inspecting the car on what other services can be done. Just doesn't sit well with me.
4/10/2026
Ingold Family. VERIFIED CUSTOMER
Your feedback system does not appear to work.
4/10/2026
Michael A. VERIFIED CUSTOMER
Roberto did a great and professional job. Kept me informed
4/9/2026
Robert W. VERIFIED CUSTOMER
I had an unusual situation. I bought a Subaru from you, but it came from Heuberger. It had a problem with it, but everyone at Lexus did everything they could do to help resolve it. I was very pleased with all the help and concern I got from Lexus.
4/8/2026
Dorothy H. VERIFIED CUSTOMER
I was sad that the Good year tires for 85k miles was not reported it was not in stock .
Jay proceeded to give the price of mechillin tires for same price but less mileage of 65K
I truly feel cheated
Tires inventory should be made available first thing in morning
So the workers are ready to provide realtime info to customers
Lexus is very shady in the way they conduct business