Billy was very customer oriented and helpful in helping me make decisions as to the needed repairs for my Lexus 350 RX
3/31/2026
Wilma W. VERIFIED CUSTOMER
Roberto was absolute exceptional service professional!
3/31/2026
Robert S. VERIFIED CUSTOMER
Excellent
3/28/2026
Madeline V. VERIFIED CUSTOMER
Very friendly and accommodating. Kept me informed.
3/28/2026
Derrick K. VERIFIED CUSTOMER
Hello, I was serviced by Erik and not Vy Nguyen. Although Erik is the service manager, he didn’t hesitate to help out when he saw customers waiting in line. Erik’s service was top notch and he was very pleasant and knowledgeable. I felt valued as a customer. Thank you Erik for a wonderful experience!
3/28/2026
Jordan S. VERIFIED CUSTOMER
This was actually the best experience I've had. And I've been coming here for years. Even though my car did have a water pump that went out Vy, the service manager, and the technician all handled my situation with honesty and care. The replacement ended up costing less than I was quoted. Most places probably would've still charged that amount but Lexus didn't. That really impressed me and instilled my trust in the dealership and service dept as a whole. I won't ever buy a car or take a car for maintenance anywhere else.
3/28/2026
Dean W. VERIFIED CUSTOMER
Great service
3/28/2026
Paulo Z. VERIFIED CUSTOMER
The customer service is great when it comes to kindness like miss V and Sergio. When it comes to organization with your schedule you **** DRY!
What was supposed to be a 90 minutes became a FOUR HOURS deal and this is not the first time you take forever! So, I will do whatever I can to avoid going there.
Thanks.
3/28/2026
Valerie I. VERIFIED CUSTOMER
The personnel were all very courteous and friendly. My only complaint was that it took 2.5 hours to install some mud guards and locking wheel nuts. The service manager made it right for my long wait and I left a happy camper.
3/28/2026
Darrell Y. VERIFIED CUSTOMER
Roberto was great to work with. He was very professional and friendly. A great experience.
3/27/2026
Charles W. VERIFIED CUSTOMER
Roberto was an excellent representative for your dealership and what I have come to expect with the Lexus brand.
3/27/2026
Thomas H. VERIFIED CUSTOMER
Manuel was great and was very communicative through the entire time our vehicle was in service. We never wondered how long it would take because he always had updates for us!
3/27/2026
Janice S. VERIFIED CUSTOMER
She helped me with a question I had right away. Thank you!
3/27/2026
Kathy B. VERIFIED CUSTOMER
Charming service reps and prompt service - thank you.
3/25/2026
Paul O. VERIFIED CUSTOMER
Billy Bailey is THE BEST!
3/25/2026
Carol B. VERIFIED CUSTOMER
Vy is a knowledgeable and very pleasant representative.
I was completely satisfied with the service provided to my car today.
3/25/2026
Michael W. VERIFIED CUSTOMER
Customer service in service center was great.
3/25/2026
Ray J. VERIFIED CUSTOMER
Billy is always awesome and the reason I continue to come back. Thank you!