I did not have Jay he was in a meeting at drop off and
at lunch when I picked up my vehicle.
Both of the service advisors I had a drop off and pickup
we’re great.
4/14/2026
Gemma R. VERIFIED CUSTOMER
I have one comment to share. We can all agree that Lexus is a luxury brand. While I appreciate the automation of text and email communication regarding my service, when I am waiting for my vehicle, sitting just 20 feet from the service representative, I think that the service representative could walk over and let me know my vehicle is ready. A text is nice, but when I buy a Lexus I expect a little more personal treatment. Also, it was my first service visit to a new dealership and no one explained where to sit or what snacks/drinks were available.
4/14/2026
James G. VERIFIED CUSTOMER
Excellent
4/14/2026
Jennifer R. VERIFIED CUSTOMER
Great customer service!
4/14/2026
Jeffrey E. VERIFIED CUSTOMER
I went in for headlight initialization which take no more than 10 minutes but your tech was not through and did not perform the headlight level. Which also doesn't take long to do specially when he had the diagnostic tool connected. So for the 200 dollars 5 minutes work at least be thorough. On Contrary you can spend more time inspecting the car on what other services can be done. Just doesn't sit well with me.
4/10/2026
Ingold Family. VERIFIED CUSTOMER
Your feedback system does not appear to work.
4/10/2026
Michael A. VERIFIED CUSTOMER
Roberto did a great and professional job. Kept me informed
4/9/2026
Robert W. VERIFIED CUSTOMER
I had an unusual situation. I bought a Subaru from you, but it came from Heuberger. It had a problem with it, but everyone at Lexus did everything they could do to help resolve it. I was very pleased with all the help and concern I got from Lexus.
4/8/2026
Dorothy H. VERIFIED CUSTOMER
I was sad that the Good year tires for 85k miles was not reported it was not in stock .
Jay proceeded to give the price of mechillin tires for same price but less mileage of 65K
I truly feel cheated
Tires inventory should be made available first thing in morning
So the workers are ready to provide realtime info to customers
Lexus is very shady in the way they conduct business
4/8/2026
Ben T. VERIFIED CUSTOMER
I have enjoyed getting my services from Lexus since I bought my first LX470 in 2008. I just had my 2nd LX570 serviced by you and loved the care I still get. Great job, thank you.
4/5/2026
Michelle M. VERIFIED CUSTOMER
Great service!
4/5/2026
Robert F. VERIFIED CUSTOMER
Vy, professional and courteous, did an excellent job! She took the time to explain what service was required and gave an accurate estimate of when the work would be completed. Great experience and a pleasure doing business with her and your team.
4/5/2026
Amanda M. VERIFIED CUSTOMER
Service was exceptional
4/4/2026
Kevin K. VERIFIED CUSTOMER
Vy did an outstanding job! She was friendly, professional and very hey!
10/10!!
4/4/2026
Jacqueline H. VERIFIED CUSTOMER
Jay Stevens was extremely Helpful, and answered many and all the questions I had for him. I couldn't be more pleased with his knowledge of how the systems in my vehiclei worked.
4/4/2026
James B. VERIFIED CUSTOMER
Everything went great. It took a long time, as, I was there at 7am.
4/4/2026
Christina T. VERIFIED CUSTOMER
I will come back because eirik and the Asian lady was very helpful and they have really good customer services. I went to Christian brothers automotive they did not do a good job. You guys did a good job so I will come back and do my car services at your place. Thank you.
4/4/2026
Frances C. VERIFIED CUSTOMER
Very impressed with the service i received employees were very knowledgeable i appreciate that very much. love the nice hot chocolate
And lattes and the snacks.
4/3/2026
Robert W. VERIFIED CUSTOMER
I was completely happy
4/3/2026
Cls Real. VERIFIED CUSTOMER
Billy was very thorough and hopeful in assisting me with my needs to completion. Even with a few hiccups along the way, I felt like billy cared about how the situation was affecting me and made every effort to make things right.
Billy is very honest and personable and a delight to work with.
Other staff at the Lexus dealership we're proactive if they saw me standing waiting to make sure I didn't need anything.
Overall a great experience.