Lexus of Colorado Springs Auto Repair Service

Absolutely superb in every way.

Jay was great! You guys are faaaaancy! Those bathroom contraptions sheesh lol! Great service folks! Thanks

Jay does an excellent job

Issue was not resolved.

Robert was knowledgeable and professional, we were also greeted promptly as we pulled in, felt comfortable and knew where to proceed

Communication was strikingly lacking during this entire episode of service. I dropped my car off at an 11 o’clock appointment for my 60K mile service. I was advised that this was a big appointment and would require several hours to complete and they recommended that I get a loaner car which I took. It seems that once I took the loaner car that I was moved to the back of the line. My car did not go into the shop until 3 PM and they were not able to complete the service on the same day. I called to check on the car, but I could not be given an update on when it would be done. The next morning, I still have not received an update at 10:30 AM so I called to sort out when my car would be complete as I had scheduled appointments that day and would not be available to pick up the car past 12:30 PM. I was told my car was nearly done, but they could not guarantee that it would be available at 12:30 PM. I was able to pick up my car at 12:45 however, I never received the inspection report. This is not the service that I expect from Lexus. It is also not the service I have received in the past from Lexus and I was fairly disappointed in this interaction. I relayed my frustration with Billy when I picked up the car and he apologized profusely. I hope that I do not receive similar frustrating. Service in the future.

Roberto was great explained everything and guided me to getting all the service I need for 100k miles

My initial issue was resolved

The was an oil drip that I noticed immediately I got home. But I was able to bring back the car a few days later. Other than that, I was happy with everything else.

Very helpful. Quick to greet me and kept me informed every step of process.

I am so happy with the Service provided for my new 2026 Lexus GX550. The entire service staff was so kind and helpful. I never felt rushed or manipulated to make a decision on a vehicle purchase. They also are repairing the transmission on my older Lexus ES350. They were very generous with lending me the loaner Lexus for many days. You will not be disappointed with your experience at Lexus of Colorado Springs dealership. A Shout out to Reagan McCoy and Ancel James for their kindness and personalized service. A big thank you to Manuel Martinez for keeping track of where both of my vehicles were in the service queue.

Here are the reasons I am dissatisfied. 1. For the last 2.5 years I have had tire sensor issues with a notification in my car that it is malfunctioning; every time I bring my car in for service this gets blown off. I authorized a diagnostic and was once again told that they couldn’t reproduce the problem and they reset everything to factory recommendations. 2. When I restarted my vehicle at home, I received a notice that maintenance is required. Go to your dealership then I noticed that my sticker for service was not updated. It still shows the 55,000 and the April date so it leaves me wondering how thorough was the assessment on my vehicle.

Great Service, time in/out as promised - important to me, both on target.

Kind and courteous

People are competent and friendly. Scheduling needs help. I’m disappointed in the wait time for service. Should I really have to wait three hours for switching out snow tires and getting them balanced? If my appt is at 8:00 why was it at least after 9 am before work started? Perhaps there’s a more efficient way to schedule to reduce the wait time for customers. Thank you

I dropped off my car for an oil change and tire rotation at 4:00pm on 4/23 and it was still not ready at 10:30am on 4/24. I was told that they needed to have synthetic oil ordered? I booked my appointment in advanced, so I'm not quite sure why that happened. I live in Denver and drove down to have this appointment, because I have a service contract agreement with a sister dealership (Honda of Olathe, KS) from when I purchased my vehicle. The service members could not figure out how to honor this contract and my services were not completed. So I had to reschedule for this upcoming week. Everyone was friendly, but I was pretty frustrated at the situation as a whole. I have previously worked with Eirick and he was GREAT as far as my situation is with the service contract, as well as keeping me informed/updated.

Service was great and Vi did a great job. She was very professional and courteous. A great experience

You guys are the best, thank you so much!

Please call me at ****-****-xxxx.

Thank you for always taking such good care of our car and for your wonderful customer service!