I was there for a 5000 mile maintenance. I waited 2 1/2 hours which i thought was a bit long. The service advisors very very polite and helpful.
4/25/2026
Andrea S. VERIFIED CUSTOMER
The outcome of the overall service left much to be desired however, front desk staff was very pleasant.
4/25/2026
Roseann E. VERIFIED CUSTOMER
Waited 2 hours for a tire rotation-said it would take 60-90 minutes tops. It was an Asian gal who checked me in. I went to the counter at the two
Hour mark and after about 10 minutes she drove my car around. No apologies.
The service I’ve had there the last two times has been ridiculous.
4/24/2026
Manuel R. VERIFIED CUSTOMER
Billy was great from start to finish. I appreciate the quick checkin, getting me in a loaner fast and the updates…I thank him for the great customer service. Manny
4/24/2026
Timothy B. VERIFIED CUSTOMER
There was an issue with the repairs made to my vehicle, Billy Bailey confirmed it with me, and personally was involved in rectifying the issue in a prompt and expeditious manner. He is a wonderful and personable service representative, and Lexus of Colorado Springs should be lucky to have him.
4/23/2026
Dawn Michelle. VERIFIED CUSTOMER
Fast, friendly and helpful. Great experience.
4/23/2026
Terry W. VERIFIED CUSTOMER
I was very pleased with the service I received from Manuel. Manuel was very thorough with explaining what services would be done. He offered to clean my car during my service visit. Manuel was very polite and professional.
4/23/2026
Scott L. VERIFIED CUSTOMER
Very responsive with good communication.
4/23/2026
Joani C. VERIFIED CUSTOMER
Eirik was extremely helpful. I had become very frustrated after having my car in 3 times for the same issue and being told there was nothing more to be done y one of the service technicians. When I called Eirik, he stepped right in and made sure the problem got solved. He worked very hard for me and kept me in the loop the whole time. He should be commended!
4/23/2026
Linda F. VERIFIED CUSTOMER
Billy is simply the best! Very attentive and kind!
4/22/2026
Benjamin H. VERIFIED CUSTOMER
Always a pleasure working with Roberto. He goes above and beyond to listen, communicate well, and is very courteous.
4/22/2026
Roland G. VERIFIED CUSTOMER
Roberto treated me very well, in explaining that I did not need the service requested by me, saving me money. People like Roberto is what brings people back to the dealership for service.
4/22/2026
Maryann F. VERIFIED CUSTOMER
Excellent attention
4/22/2026
Wade M. VERIFIED CUSTOMER
Quick and knowledgeable service
4/22/2026
Joe M. VERIFIED CUSTOMER
Had a great experience with Lexus customer service. The only thing being the first time I have used your it would have been nice to know I needed to reserve a loaner car. The text I got only mentioned bringing a drivers license and proof of insurance. Thank you.
4/22/2026
John G. VERIFIED CUSTOMER
Everyone of your staff were exceptionally friendly and professional .. well
done!
4/22/2026
Steven S. VERIFIED CUSTOMER
He was fast and was able to help me even though I called late.
4/22/2026
Sean M. VERIFIED CUSTOMER
Yes yes yes yes,Roberto has never been shorty of professional and curtious. Great customer service, he always went above and beyond. Great team Lexus of colorado springs
4/22/2026
Susan H. VERIFIED CUSTOMER
Was told appointment would take 2-2 1/2 hours and It took 4 hours.
I was waiting but my husband finally had to come switch places and cars with me so I could go to work.
Also, car had alignment but the print out I got said everything was aligned except for the right wheel. Not sure why that wasn’t corrected.