Always a pleasure working with Roberto. He goes above and beyond to listen, communicate well, and is very courteous.
4/22/2026
Roland G. VERIFIED CUSTOMER
Roberto treated me very well, in explaining that I did not need the service requested by me, saving me money. People like Roberto is what brings people back to the dealership for service.
4/22/2026
Maryann F. VERIFIED CUSTOMER
Excellent attention
4/22/2026
Wade M. VERIFIED CUSTOMER
Quick and knowledgeable service
4/22/2026
Joe M. VERIFIED CUSTOMER
Had a great experience with Lexus customer service. The only thing being the first time I have used your it would have been nice to know I needed to reserve a loaner car. The text I got only mentioned bringing a drivers license and proof of insurance. Thank you.
4/22/2026
John G. VERIFIED CUSTOMER
Everyone of your staff were exceptionally friendly and professional .. well
done!
4/22/2026
Steven S. VERIFIED CUSTOMER
He was fast and was able to help me even though I called late.
4/22/2026
Sean M. VERIFIED CUSTOMER
Yes yes yes yes,Roberto has never been shorty of professional and curtious. Great customer service, he always went above and beyond. Great team Lexus of colorado springs
4/22/2026
Susan H. VERIFIED CUSTOMER
Was told appointment would take 2-2 1/2 hours and It took 4 hours.
I was waiting but my husband finally had to come switch places and cars with me so I could go to work.
Also, car had alignment but the print out I got said everything was aligned except for the right wheel. Not sure why that wasn’t corrected.
4/21/2026
Nicholas W. VERIFIED CUSTOMER
Great service, understanding with my questions, and easy to talk too.
4/21/2026
Robert M. VERIFIED CUSTOMER
Roberto was great. Very helpful when I had to make multiple appointments for the vehicle
4/21/2026
Leigh D. VERIFIED CUSTOMER
Roberto is awesome, he always helps me understand the service that was performed and anything that might need to be addressed in the future. The entire team here is amazing and I feel so lucky to be a customer here. First class team and service department!!!
4/21/2026
Robert L. VERIFIED CUSTOMER
Very good experience
4/21/2026
Shirley R. VERIFIED CUSTOMER
My treatment and the service this time around was absolutely fabulous. I was kept appraised of everything that was going on. I even got a video of what they had done to fix my vehicle.water that brush too.
Roberto was caring and make sure that I was happy with the end result of my service. He was very understanding. This is the second field goal that I have bought from this dealership and if I have to buy another one, I will again buy it from this dealership, I have had nothing but wonderful service and lots of kindness making sure I understand before they let me go, so yes, it was a wonderful experience
4/21/2026
Brett S. VERIFIED CUSTOMER
Billy is simply fantastic- my wife and I could not be happier with the service and professionalism he exhibits every time we bring our vehicles in for service. He is hands down our #1 choice.
4/20/2026
Tony S. VERIFIED CUSTOMER
It took 4 hours to program a second key. That was longer than expected
4/19/2026
Christopher D. VERIFIED CUSTOMER
BILLY IS VERY SMART AND PATIENT
4/18/2026
Karanveer D. VERIFIED CUSTOMER
Very communicative if there were issues and kept me updated on the timeline for repairs which was very helpful
4/18/2026
Ann R. VERIFIED CUSTOMER
Vy was lovely, gracious, personable, and promptly accomplished what I needed to be done. She's a keeper! Thank you!
4/18/2026
Todossii S. VERIFIED CUSTOMER
Billy provided grade A customer service and was very thorough with helping me understand the services that were needed for my vehicle. The warm greeting when I arrived set the tone and made me feel valued as a customer. The scheduled maintenance was extensive and the loaner vehicle was much appreciated. I wasn’t just given the keys and sent on my way but he gave a brief tutorial of how to operate the newer features so that I was comfortable. Billy has definitely set the standard for quality customer care that the entire service department could benefit and add as a best practice. Billy is a total asset to Lexus of Colorado Springs.