Here are the reasons I am dissatisfied.
1. For the last 2.5 years I have had tire sensor issues with a notification in my car that it is malfunctioning; every time I bring my car in for service this gets blown off. I authorized a diagnostic and was once again told that they couldn’t reproduce the problem and they reset everything to factory recommendations.
2. When I restarted my vehicle at home, I received a notice that maintenance is required. Go to your dealership then I noticed that my sticker for service was not updated. It still shows the 55,000 and the April date so it leaves me wondering how thorough was the assessment on my vehicle.
4/28/2026
Rebecca B. VERIFIED CUSTOMER
Great Service, time in/out as promised - important to me, both on target.
4/28/2026
Shelly E. VERIFIED CUSTOMER
Kind and courteous
4/28/2026
Marcia O. VERIFIED CUSTOMER
People are competent and friendly. Scheduling needs help. I’m disappointed in the wait time for service. Should I really have to wait three hours for switching out snow tires and getting them balanced? If my appt is at 8:00 why was it at least after 9 am before work started? Perhaps there’s a more efficient way to schedule to reduce the wait time for customers. Thank you
4/28/2026
Madelaine R. VERIFIED CUSTOMER
I dropped off my car for an oil change and tire rotation at 4:00pm on 4/23 and it was still not ready at 10:30am on 4/24. I was told that they needed to have synthetic oil ordered? I booked my appointment in advanced, so I'm not quite sure why that happened. I live in Denver and drove down to have this appointment, because I have a service contract agreement with a sister dealership (Honda of Olathe, KS) from when I purchased my vehicle. The service members could not figure out how to honor this contract and my services were not completed. So I had to reschedule for this upcoming week. Everyone was friendly, but I was pretty frustrated at the situation as a whole. I have previously worked with Eirick and he was GREAT as far as my situation is with the service contract, as well as keeping me informed/updated.
4/28/2026
Mary C. VERIFIED CUSTOMER
Service was great and Vi did a great job. She was very professional and courteous. A great experience
4/27/2026
Anne P. VERIFIED CUSTOMER
You guys are the best, thank you so much!
4/26/2026
Michael M. VERIFIED CUSTOMER
Please call me at ****-****-xxxx.
4/26/2026
Maria R. VERIFIED CUSTOMER
Thank you for always taking such good care of our car and for your wonderful customer service!
4/25/2026
Monica M. VERIFIED CUSTOMER
I have too many comments on my service.
4/25/2026
Kay M. VERIFIED CUSTOMER
I was there for a 5000 mile maintenance. I waited 2 1/2 hours which i thought was a bit long. The service advisors very very polite and helpful.
4/25/2026
Andrea S. VERIFIED CUSTOMER
The outcome of the overall service left much to be desired however, front desk staff was very pleasant.
4/25/2026
Roseann E. VERIFIED CUSTOMER
Waited 2 hours for a tire rotation-said it would take 60-90 minutes tops. It was an Asian gal who checked me in. I went to the counter at the two
Hour mark and after about 10 minutes she drove my car around. No apologies.
The service I’ve had there the last two times has been ridiculous.
4/24/2026
Manuel R. VERIFIED CUSTOMER
Billy was great from start to finish. I appreciate the quick checkin, getting me in a loaner fast and the updates…I thank him for the great customer service. Manny
4/24/2026
Timothy B. VERIFIED CUSTOMER
There was an issue with the repairs made to my vehicle, Billy Bailey confirmed it with me, and personally was involved in rectifying the issue in a prompt and expeditious manner. He is a wonderful and personable service representative, and Lexus of Colorado Springs should be lucky to have him.
4/23/2026
Dawn Michelle. VERIFIED CUSTOMER
Fast, friendly and helpful. Great experience.
4/23/2026
Terry W. VERIFIED CUSTOMER
I was very pleased with the service I received from Manuel. Manuel was very thorough with explaining what services would be done. He offered to clean my car during my service visit. Manuel was very polite and professional.
4/23/2026
Scott L. VERIFIED CUSTOMER
Very responsive with good communication.
4/23/2026
Joani C. VERIFIED CUSTOMER
Eirik was extremely helpful. I had become very frustrated after having my car in 3 times for the same issue and being told there was nothing more to be done y one of the service technicians. When I called Eirik, he stepped right in and made sure the problem got solved. He worked very hard for me and kept me in the loop the whole time. He should be commended!
4/23/2026
Linda F. VERIFIED CUSTOMER
Billy is simply the best! Very attentive and kind!