Best customer service experience of my year so far
2/13/2026
James S. VERIFIED CUSTOMER
Vy was very friendly and accommodating. It was a pleasure to meet her today.
2/13/2026
Diane S. VERIFIED CUSTOMER
1. I was told I was sent a report nice wear etc electronically and I don’t believe I received it.
2. An oil change was recommended when my last synthetic oil change at your shop was 6,000 miles previously and the synthetic are supposed to last longer than conventional; my research indicated 7500-10,000. So I feel taken advantage of in that area.
As usual, your service people were courteous and efficient, although there was a wait to speak with an advisor at drop off (12:30 pm) and pick up (approx 2:30 pm).
2/13/2026
Wesley D. VERIFIED CUSTOMER
Manuel was a great service representative he kept me well informed and updated me on the status of my vehicle. It was a pleasure to have my car serviced at Lexus of Colorado Springs and Manuel thank you very much.
2/12/2026
Charles B. VERIFIED CUSTOMER
Top grade. Appreciate their professional attention to detail. Service provided has always been excellent.
2/12/2026
Anthony A. VERIFIED CUSTOMER
Billy was very professional and communicated every step of the way.
2/12/2026
Leigh W. VERIFIED CUSTOMER
Vy was absolutely fabulous in assisting me in getting my car serviced, detailed, helping me get the correct size tires installed after I ordered the wrong size. Then she printed the shipment labels for all 4 tires and brought over to the parts department. Her customer service was so incredible that it reminds me of why I only purchase Lexus vehicles! Thank you Vy for being so incredible!
2/11/2026
Fred P. VERIFIED CUSTOMER
Mr. Bailey is the best service manager in Colorado!
2/11/2026
Tara S. VERIFIED CUSTOMER
Roberto has helped me every time I’ve gone into the dealership! He is amazing, and makes you feel like he really cares about you, and your car. Lexus is lucky to have him!
2/11/2026
Vu L. VERIFIED CUSTOMER
Everyone who assisted me was kind, respectful and friendly.
2/11/2026
Nick S. VERIFIED CUSTOMER
I appreciated the way I was treated with my experience. Robert went out of his way to give me some extra advice about the car. The way he gets around, I would hate to arm wrestle with him.
In case there’s any mailings, my address was outdated on the Service sheet it’s: 6008 Bennach Grv, Col Springs, 80927
Nick
2/11/2026
Michael H. VERIFIED CUSTOMER
Overall excellent visit.
2/11/2026
Elijah G. VERIFIED CUSTOMER
Supportive and accommodating.
2/10/2026
Mervin B. VERIFIED CUSTOMER
Very professional, friendly and helpful staff. My service advisor was a terrific example of how to work with customers.
2/10/2026
Arthur G. VERIFIED CUSTOMER
Great service person and a true professional. Thank you!
2/10/2026
Leonardo C. VERIFIED CUSTOMER
All went well,
2/8/2026
David B. VERIFIED CUSTOMER
Your service rep was fantastic
2/8/2026
James M. VERIFIED CUSTOMER
Great service, completely seamless as I drop my car and take a car and return. Roberto was super nice and actually enjoyed getting my car serviced! Thank you!
2/8/2026
Michel E. VERIFIED CUSTOMER
The scheduling dept lacks talent. Several customers including myself had to wait for 30 min or more because you were short staffed .