Mr. Bailey is always professional, kind and good humored.
1/7/2026
Mark G. VERIFIED CUSTOMER
I received great service from the Lexus team members.
1/7/2026
Julie K. VERIFIED CUSTOMER
Fast service. Thanks!
1/7/2026
Patricia C. VERIFIED CUSTOMER
Along with my Lexus' service Vy helped me set up my new iphone in its bluetooth by removing my old one. She saved me a world of misery! I so appreciated her kindness.
1/7/2026
Jeffrey G. VERIFIED CUSTOMER
Manuel was great to interact with! He went beyond just the service request and provided me information on the software and apps.
1/7/2026
George B. VERIFIED CUSTOMER
Replaced a unrepairable tire with a used tire only to bring it back two days later and replace it with a brand new tire. But I paid a new tire price for a used tire in the first place.
1/6/2026
Daniel S. VERIFIED CUSTOMER
Greater promptly, good communication, friendly
1/6/2026
Hugh P. VERIFIED CUSTOMER
Pleasant & no delays.
1/4/2026
Rebecca B. VERIFIED CUSTOMER
Always good, TIMELY SVC
1/4/2026
Lonnie P. VERIFIED CUSTOMER
You didn’t put a service reminder sticker on windshield.
1/3/2026
David K. VERIFIED CUSTOMER
We thank you so much for working us into your busy schedule in the only convenient time for us. We are always impressed with each of the staff and technicians that carefully manage customer care and vehicle maintenance. Billy Bailey has been a great person to work with. He gives much information and listens to any concerns ever have, thank you.
Best regards and wishing you continued success and happiness in the new year 2026
Susan and David K
1/1/2026
James M. VERIFIED CUSTOMER
Great service. Always consistent. Courteous.
1/1/2026
Andrew H. VERIFIED CUSTOMER
Billy was the best! You have a great employee ❤️
1/1/2026
Edwin F. VERIFIED CUSTOMER
Billy is very good and always explains everything in detail. Great service!
1/1/2026
Chris Z. VERIFIED CUSTOMER
Roberto was professional and super helpful with my first experience here at Lexus of Colorado Springs. Will definitely be visiting when I am in town again
1/1/2026
Marie S. VERIFIED CUSTOMER
I dropped my car off on December 3 and picked it up on December 26. During that time, I received very little communication. While I understand that parts may have been delayed, it’s not acceptable that my requests for a status update went unanswered. When I actually spoke with someone, they could not provide an update even after having me on hold for 16min.
In addition, I’m still experiencing issues that do not appear to have been fully addressed. It's the holiday season and am out of town so I have not returned to the service center.
Overall, this was a disappointing service experience.
12/31/2025
Roger Z. VERIFIED CUSTOMER
Great Service fixed. What I thought was a problem
M
12/31/2025
Sonia Fiona. VERIFIED CUSTOMER
I appreciate the excellent service, took a little longer than usual but appreciative that it’s the holiday period
12/31/2025
Kathleen G. VERIFIED CUSTOMER
We needed this done quickly due to unexpected afternoon medical appointment. Billy delivered!! Many thanks
12/31/2025
Jeremy P. VERIFIED CUSTOMER
Thanks for getting our vehicle done in a timely manner.