Vy was great. Very polite, professional and outstanding customer service all around
12/23/2025
Susan W. VERIFIED CUSTOMER
Billy was great. Efficient, friendly, and he noticed that we share the same birthday date (except I arrived about 30 years before he did!)
12/23/2025
Stephanie L. VERIFIED CUSTOMER
Lexus service always takes good care of next l my car and me!
12/22/2025
Zachary S. VERIFIED CUSTOMER
Dropped off my car for service ended up with no option for loaner when I had scheduled my appointment and requested a loaner. I did get a loaner it was dirty and smelled gross. Beyond disappointed and commented that didn’t seem to be the Lexus standard. Had to wait til next day for my vehicle. When I picked it up the next day tire was flat. I didn’t drop it off with any flat tire or any warning of tire pressure low. Had to wait for it to be patched up. Then the sensor won’t go off I had to call service dept over the weekend to ask if I can take it back in so they can repair the sensor light. Then when I left Lexusto go home I got a call back that a service guy left a key from someone else’s vehicle in my car. I was not going to drive back to Lexus as I live in Peyton and had already cut 2 hrs from work to deal with a simple pick up that ended up more than expected. Someone did come out to my home to pick up the key.
12/22/2025
Barbara T. VERIFIED CUSTOMER
Great
12/20/2025
Paul D. VERIFIED CUSTOMER
I was not notified my car was ready and I had no way of picking it up until tomorrow . There was only one person in service and he could not leave.
12/20/2025
Julie B. VERIFIED CUSTOMER
Your staff was very pleasant and the waiting area was spotless and very comfortable.
12/20/2025
Nancy T. VERIFIED CUSTOMER
Rob was very easy to deal with and professional !
12/19/2025
Michael B. VERIFIED CUSTOMER
My service today at Colorado Springs Lexus and with Billy Baily was really smooth, timely, and informative. Billy was easy to talk with and helpful in making decisions that were and weren't necessary. I really appreciated his integrity. The dealership is friendly, clean, and set-up for a nice waiting experience while your vehicle is being serviced.
12/19/2025
David W. VERIFIED CUSTOMER
Vy and Robert are great!! The paint people are magic and I love the loaner!
12/18/2025
Dorothy H. VERIFIED CUSTOMER
Repair done in a decent amount of time and I went to work.
12/18/2025
Hue T. VERIFIED CUSTOMER
Excellent service from Roberto Gracia
12/18/2025
Victor S. VERIFIED CUSTOMER
I will be happy to provide feedback.
12/18/2025
Deforest H. VERIFIED CUSTOMER
I look forward to the survey!
12/17/2025
Robert Z. VERIFIED CUSTOMER
Roberto did a good job. He made sure my maidence was done on time so I could make my next appointment.Thank you Roberto!
12/17/2025
Donna B. VERIFIED CUSTOMER
Always excellent
12/17/2025
Sandra T. VERIFIED CUSTOMER
It was actually Roger Luger who helped me and he was very nice and helpful. Especially with my situation. I will definitely be going to Lexus now that I’m a resident of Colorado
12/17/2025
Jacqui B. VERIFIED CUSTOMER
Vy was a wonderful help. Her service was excellent, she was personable, communicative, and friendly. I will definitely aim to use her going forward!
12/17/2025
Itzel S. VERIFIED CUSTOMER
Billy has been wonderful every time we are lucky enough to work with him