Was in for an oil change and a couple recalls. One recall was a software update. I was notified by Service that it could not be completed due to a server crash. All good. I had a loaner car. My car was ready for pickup mid morning the next day. I appreciated Service keeping me updated. A very good experience, thank you.
11/13/2025
Jeanne R. VERIFIED CUSTOMER
The majority of the needed work was satisfactorily completed. But the major concern of the unexplained “lurching” while stopped at a traffic light could not be duplicated or the cause determined. Worrying about it happening again is now my issue. The techs tried to find the source of the incident but were unable to. I don’t know if anything else could have been done, but I remain concerned about it happening again. It was a frightening experience.
It makes me anxious & nervous.
11/13/2025
Tim C. VERIFIED CUSTOMER
Billy in service customer care did an EXCELLENT job. He was extremely thorough in explaining every detail of the service plan and was over the top courteous. His service oriented personality was on full display and his training from Lexus shown through. KUDOS to all!
11/13/2025
Susan J. VERIFIED CUSTOMER
Not satisfied!!!
11/13/2025
Michael H. VERIFIED CUSTOMER
Great service. Thanks
11/13/2025
John D. VERIFIED CUSTOMER
NA
11/12/2025
Peter S. VERIFIED CUSTOMER
Very pleased with efficient, on time service
11/12/2025
Linda M. VERIFIED CUSTOMER
Mr Luger was very professional and accommodating. He was extremely busy (I believe he said the computer system had gone down). Very polite and helpful
11/12/2025
Charles R. VERIFIED CUSTOMER
Just recently moved to Colorado Springs and needed a 5000 miles maintenance service on my 2025 TX350. I found your dealership, and was very happy and impressed with the services provided. Thank You!
11/12/2025
Ed D. VERIFIED CUSTOMER
I had a great time very professional people working at this dealership on Nevada north. From the beginning to the end the updates were on point. I was given a loaner vehicle and loved it. The service was great, some things were forgotten during my service like a checkup of the air inside my brakes system and air pressure of the tires was not set to the factory specification, but other than that the service was a solid 8/10. I have had bad experiences all around here in Colorado Springs with many different mechanics and dealers. This one was refreshing for sure. Thanks again.
11/12/2025
Thai N. VERIFIED CUSTOMER
Your guys awesome thank you very much
11/12/2025
Margie M. VERIFIED CUSTOMER
Billy Bailey, very kind and Knowledgeable about everything at Lexus. We appreciate for taking care of my gs 350 Lexus
11/11/2025
Craig R. VERIFIED CUSTOMER
Billy and the rest of the staff are truly service professionals!
11/11/2025
Alohalani K. VERIFIED CUSTOMER
Love the service provided at Lexus! Roberto is the best service provider you have. He’s Professional, listens, and very attentive! So happy I purchased my first Lexus, but more important relieved that the service provided is the Best!
11/11/2025
Camille H. VERIFIED CUSTOMER
Great customer service, I was really pleased.
11/11/2025
Paul D. VERIFIED CUSTOMER
Roberto went above and beyond to get a loaner car for us in the Loaner Recall crisis. Bravo and thanks.
11/11/2025
Marta P. VERIFIED CUSTOMER
Roberto was professional and super nice
11/11/2025
Ricky F. VERIFIED CUSTOMER
Robert was very professional and made the experience a lot easier.
Thanks
11/11/2025
Heather T. VERIFIED CUSTOMER
Everything was good
11/10/2025
Nate J. VERIFIED CUSTOMER
As ALWAYS, proud to be a Lexus owner, service, style, reliability is amazing! Thank you Billy, once again for taking care of us and making our service experience amazing!