My oil change took about an hour and a half. I worked in the waiting area and had coffee. When it was ready my vehicle had been vacuumed and washed. Great service!
11/6/2025
David L. VERIFIED CUSTOMER
Very thorough and efficient service. Well done.
11/6/2025
Maria J. VERIFIED CUSTOMER
The service and communication was superb with Roberto ****. The loaner car helped me get extra chores completed. When everything thing was completed my Lexus was clean and all services completed to perfection.
11/5/2025
Joseph C. VERIFIED CUSTOMER
My experience was excellent from drop off to pick up after service!
11/5/2025
Johnna A. VERIFIED CUSTOMER
My vehicle still has the maintenance due soon message when I start the car. That was not reset today after service.
11/5/2025
Jan C. VERIFIED CUSTOMER
If the service technician had not farted in my car which just about knocked me out when I opened the door and got in, the service would have been great. Wish I knew what his name was so I could give him proper credit.
11/5/2025
Mert H. VERIFIED CUSTOMER
Well done
11/4/2025
Barbara J. VERIFIED CUSTOMER
Great job. My vehicle was serviced and it was completed on time with no issues and they were kept me updated during the services.
11/4/2025
John T. VERIFIED CUSTOMER
Roberto was great. He clearly outlined what was planned for the service and carried through with the plan. Well done.
11/4/2025
Erin W. VERIFIED CUSTOMER
Roberto was incredibly kind and helpful. I saw him handle a busy Monday morning with compassion and professionalism, I was grateful to have such a positive experience at Lexus.
Erin W
11/4/2025
Francis P. VERIFIED CUSTOMER
Too expensive
11/4/2025
Bridget A. VERIFIED CUSTOMER
Since moving into the new location on N Nevada, there seems to be new procedures for communicating with the vehicle owner.
I wasn’t notified of the changes and this leads to confusion and frustration; do I expect a phone call, text, text with a link I need to read immediately?? None of this is clear to me.
This last appointment paperwork shows my vehicle was ready about 1:30. But I hadn’t heard anything by 4:30, so I called the Service depart
Please help us know what to expect when our vehicles are in for service.
Thank you.
11/3/2025
Judy V. VERIFIED CUSTOMER
Very difficult to schedule a service appointment. Very poor communication. Strong on excuses short on performance. We have purchased two Lexus vehicles from this dealership and will never purchase another.
11/2/2025
Blake H. VERIFIED CUSTOMER
Great job as always
11/2/2025
Bonnie B. VERIFIED CUSTOMER
I am very appreciative of all of Billy’s
help. I love the service I get at Lexus.
11/1/2025
Karen D. VERIFIED CUSTOMER
Thank you for everything great service timing worked out perfect great costumer care and communication
11/1/2025
Robby N. VERIFIED CUSTOMER
Robot communication was not satisfactory when I was trying to make the appointment.
11/1/2025
Patrice F. VERIFIED CUSTOMER
Phillip was awesome! Easy to talk with, straight forward communication, clearly familiar with Lexus products and systems.
Gold stars for Phillip ⭐️⭐️⭐️.
11/1/2025
Rex W. VERIFIED CUSTOMER
Great customer service
11/1/2025
Ted T. VERIFIED CUSTOMER
Everyone was warmly cordial and welcoming. They treated us with smiles and clearly wanTed T