Lexus of Colorado Springs Auto Repair Service

I was so very pleased. I have Never had this kind of treatment for service of my Dodge Durango sxt. I Will be a repeat client. I will also tell others who need a service dept to use your dealership. When if they don't have a vehicle they purchased from you. You are a step above, when it comes to trust and exemplary service. Thank you.

Billy and those who quickly put my battery in my car were amazing. Billy knew how stressed I was as I had multiple appointments yesterday. He helped me calm down. Thank you

When making my appointment online, I selected an oil change, tire rotation, and diagnostics to be completed on my rx350h. When I arrived at the dealership, the first man I spoke with asked if there were any concerns, and I specified that the check engine light and check hybrid system light and check hybrid system message were on and that I would like them to check to see if I need a new hybrid battery. He assured me they would do that. The second gentleman I spoke with at the counter suggested I add coolant replacement to my service, and I agreed. I assumed that he would have seen what I had requested to have done on the online form I submitted. But when I picked up my vehicle, the diagnostics had not been run. He didn’t even let me know that they had noted the warning lights until I asked him if they had found anything of concern with the battery. When asked about the battery, he said that we hadn’t discussed that. And while yes, I hadn’t mentioned it to that particular gentleman, I had talked about it with the gentleman who took my car back and had specifically requested that service to be done when submitting the online form for service. I live two hours away from the Lexus dealership, and it requires quite a bit of effort to get to the dealership to have work done. I felt dismissed and blamed for not receiving what I thought I was getting. I understand that there may not have been enough time during that business day to have it diagnosed, but I would have appreciated some level of concern and apology for not looking at the requests I submitted. I’ve always been pleased with the service I’ve received, and this was the first time something like this has happened. I will come back of course, but there really should be more care taken to ensure we receive the service requested. I shouldn’t have to voice every concern to every individual I talk with—in addition—to clearly specifying my requests when making the appointment online.

Someone other than Billie checked me in. My insurance info was missing from my glove box. He helped me thru the process of contacting my insurance company to get it emailed.He even helped me by personally handling my phone to enter info. He couldn’t have been more caring(I am 87 yrs.old don’t do well with getting info out of my IPhone). I hope you can find out who he is and thank him again for me . He gave me exceptional /needed help. It was between 8:00 and 8:40am on Wed. 11/5/2025, Jay N. Howver

Very attentive and thorough.

Fantastic service from Billy. Just what I’d expect from Lexus. Thank you Billy!

The Lexus team is amazing. Full trust!!

My oil change took about an hour and a half. I worked in the waiting area and had coffee. When it was ready my vehicle had been vacuumed and washed. Great service!

Very thorough and efficient service. Well done.

The service and communication was superb with Roberto ****. The loaner car helped me get extra chores completed. When everything thing was completed my Lexus was clean and all services completed to perfection.

My experience was excellent from drop off to pick up after service!

My vehicle still has the maintenance due soon message when I start the car. That was not reset today after service.

If the service technician had not farted in my car which just about knocked me out when I opened the door and got in, the service would have been great. Wish I knew what his name was so I could give him proper credit.

Well done

Great job. My vehicle was serviced and it was completed on time with no issues and they were kept me updated during the services.

Roberto was great. He clearly outlined what was planned for the service and carried through with the plan. Well done.

Roberto was incredibly kind and helpful. I saw him handle a busy Monday morning with compassion and professionalism, I was grateful to have such a positive experience at Lexus. Erin W

Too expensive

Since moving into the new location on N Nevada, there seems to be new procedures for communicating with the vehicle owner. I wasn’t notified of the changes and this leads to confusion and frustration; do I expect a phone call, text, text with a link I need to read immediately?? None of this is clear to me. This last appointment paperwork shows my vehicle was ready about 1:30. But I hadn’t heard anything by 4:30, so I called the Service depart Please help us know what to expect when our vehicles are in for service. Thank you.

Very difficult to schedule a service appointment. Very poor communication. Strong on excuses short on performance. We have purchased two Lexus vehicles from this dealership and will never purchase another.