Lexus of Colorado Springs Auto Repair Service

Excellent!

He is very coprative and respect full and stick to his work

You all did great

I really like to get a service sticker for the next oil change witch I didn't get this time. Other then that I will continue to have my Lexus serviced. Contact me through Text message.

Billy is an outstanding employee. He explained everything and was personable.

Roberto was exceptional. He kept us informed and solicited our input as to the issues with the car. He was courteous, responsive, genuine, and really exceptional representative for Lexus of Colorado Springs. We deeply appreciated his attention to detail and truly understanding what our problems and expectations were.

Bill is an attentive representative of the company. He is kind and courteous and a pleasure to work with.

Promot and courteous service. Very pleased.

Robb was exceptional and thoughly explained what the 60,000 mile service would entail, the costs and time to perform the service.

No survey please. I’m happy

What a great team there is at the Lexus business. They keep On till they get all the maintenance problems figured out. All are so nice and friendly. Thank you do Much for taking care of me and my very doecial Car Debra K

Robert Luger is exceptional! Knowledgeable and effective. This is not my first experience with his attentive management..

All good!

I was so very pleased. I have Never had this kind of treatment for service of my Dodge Durango sxt. I Will be a repeat client. I will also tell others who need a service dept to use your dealership. When if they don't have a vehicle they purchased from you. You are a step above, when it comes to trust and exemplary service. Thank you.

Billy and those who quickly put my battery in my car were amazing. Billy knew how stressed I was as I had multiple appointments yesterday. He helped me calm down. Thank you

When making my appointment online, I selected an oil change, tire rotation, and diagnostics to be completed on my rx350h. When I arrived at the dealership, the first man I spoke with asked if there were any concerns, and I specified that the check engine light and check hybrid system light and check hybrid system message were on and that I would like them to check to see if I need a new hybrid battery. He assured me they would do that. The second gentleman I spoke with at the counter suggested I add coolant replacement to my service, and I agreed. I assumed that he would have seen what I had requested to have done on the online form I submitted. But when I picked up my vehicle, the diagnostics had not been run. He didn’t even let me know that they had noted the warning lights until I asked him if they had found anything of concern with the battery. When asked about the battery, he said that we hadn’t discussed that. And while yes, I hadn’t mentioned it to that particular gentleman, I had talked about it with the gentleman who took my car back and had specifically requested that service to be done when submitting the online form for service. I live two hours away from the Lexus dealership, and it requires quite a bit of effort to get to the dealership to have work done. I felt dismissed and blamed for not receiving what I thought I was getting. I understand that there may not have been enough time during that business day to have it diagnosed, but I would have appreciated some level of concern and apology for not looking at the requests I submitted. I’ve always been pleased with the service I’ve received, and this was the first time something like this has happened. I will come back of course, but there really should be more care taken to ensure we receive the service requested. I shouldn’t have to voice every concern to every individual I talk with—in addition—to clearly specifying my requests when making the appointment online.

Someone other than Billie checked me in. My insurance info was missing from my glove box. He helped me thru the process of contacting my insurance company to get it emailed.He even helped me by personally handling my phone to enter info. He couldn’t have been more caring(I am 87 yrs.old don’t do well with getting info out of my IPhone). I hope you can find out who he is and thank him again for me . He gave me exceptional /needed help. It was between 8:00 and 8:40am on Wed. 11/5/2025, Jay N. Howver

Very attentive and thorough.

Fantastic service from Billy. Just what I’d expect from Lexus. Thank you Billy!

The Lexus team is amazing. Full trust!!