We were extremely satisfied with Roberto, the service, and everybody. We were in contact there at Lexus. It was a great experience. Thank you so much!
Burke and Cindy
11/21/2025
Trevor P. VERIFIED CUSTOMER
He was very professional and a great advisor . I wish I got him more.
11/21/2025
Michael H. VERIFIED CUSTOMER
Robert did a great job. Kept his composure and ability to professionally communicate with his customers, even though manning was low. I am disappointed the leadership at Lexus did not take care of the workers this past week. I feel the whole crew did an outstanding job under the circumstances. The smoothness of my normal visits was disrupted but Robert made up for it with his professionalism.
11/20/2025
Sharon L. VERIFIED CUSTOMER
Roberto was absolutely perfect.
11/20/2025
Michelle N. VERIFIED CUSTOMER
Tires were not in stock or ordered for scheduled service. Wasted Saturday. Thanks for nothing.
11/20/2025
Reynaldo P. VERIFIED CUSTOMER
Roberto has a great customer service base on my experience. Great attitude!
11/20/2025
Michael M. VERIFIED CUSTOMER
Good job
11/20/2025
Irene A. VERIFIED CUSTOMER
Anthony was amazing! Everyone there always makes me feel so special and I love what great work you do! Ty!
11/20/2025
Jenna B. VERIFIED CUSTOMER
Had the brakes replaced yesterday and the rotor cap fell off this morning. I took the vehicle back in and missed 2.5 hours of work and my wife was late to work because of this issue. Although the issue was fixed by lexus, the lack of quality assurance by the maintenance team impacted us. I would appreciate a phone call from Lexus management on this topic.
11/20/2025
Kenneth D. VERIFIED CUSTOMER
Roberto was pleasant and helpful. The 10,000 service was completed without any complication.
11/19/2025
Chris S. VERIFIED CUSTOMER
Anthony was great. Very informative and made getting my car serviced a good experience. You have a great employee in Anthony
11/19/2025
Tina J. VERIFIED CUSTOMER
Roberto was the only service advisor on duty today. He did have help from one other person from another department. As the line grew from people dropping off for service, Roberto stayed professional, remained calm and was apologetic for the shortage of manpower.
11/19/2025
Frank A. VERIFIED CUSTOMER
Thank you Lexus I’m very grateful for your service Frank A
11/19/2025
Victoria G. VERIFIED CUSTOMER
Roberto was very professional and helpful .
11/18/2025
Kirsten L. VERIFIED CUSTOMER
It was my first time at this Lexus dealership, but it was a lovely experience. All of the staff was very welcoming, and helped explained things to me (first time getting my car serviced). The facility is also incredibly nice and was a relaxing environment to be in. The staff remembered me and came to find me and hand deliver my keys back. They also noticed I was working on school work and pointed out the available office spaces. No complaints whatsoever, only the best report to give about your staff and facilities. Thank you!
11/18/2025
Mayo A. VERIFIED CUSTOMER
Very Professional !????????
11/18/2025
Doug B. VERIFIED CUSTOMER
Polite and informative
11/18/2025
Barbara W. VERIFIED CUSTOMER
Roberta was busy when I arrived so Anthony assisted me. Any question why I needed a rental car since the work was only going to take an hour or less. I explained the person I called to schedule the appointment said it would take a couple hours at least and advise that I get a rental car. My feedback is that there’s more understanding and communication between the people who schedule the appointments and the service tech. I don’t know who assisted me when I picked up the car, but he was very responsive and friendly.
11/18/2025
Elwood H. VERIFIED CUSTOMER
Exceptional service as always
11/16/2025
Catherine D. VERIFIED CUSTOMER
Billy and his team did a great job! They took care of all of my concerns, communicated to me what services were done and let me know when my car was ready. I appreciate the video the tech sent to me showing that my concerns were addressed and to top it off my car was cleaned inside and out! I felt like I was given a VIP service. Thank you!!!