Great service. Some differing opinions as to what is required to maintain factory and lifetime warranties on vehicles with low mileage use. Sales manager said every 5k miles or 6 months to rotate the tires and every 10k miles or 12 months for oil changes.
11/22/2025
Paulette B. VERIFIED CUSTOMER
My first time owning a Toyota . I have been a ford owner since I started driving. So far I am very pleased. Having the investment that the owner just brokered to do manufacturing in America has me more excited to want to stay with Toyota. Good job and thank you.
11/22/2025
Allen B. VERIFIED CUSTOMER
I am very pleased with the way she does business and also things I had done with my vehicles in the past
11/22/2025
Alexander Y. VERIFIED CUSTOMER
Soli DEO Gloria.
11/22/2025
Marlene R. VERIFIED CUSTOMER
Matt was kind, attentive and helpful! Enjoy coming to Laurel Toyota dealership.
11/21/2025
Timothy L. VERIFIED CUSTOMER
Jamie was very professional, helpful and kept me informed.
11/21/2025
Kim J. VERIFIED CUSTOMER
Jamie was terrific. Verified everything i wanted done. Very quick to call to explain what was needed and recommendations. Car was taken care of by service team I trust. Thank you.
11/21/2025
Jeffrey R. VERIFIED CUSTOMER
Service advisor and tech were awesome. Very impressed. Thanks
11/21/2025
Steven W. VERIFIED CUSTOMER
Another great experience at Laurel Toyota. Matt did an excellent job from the time I arrived until my service was completed. Completely satisfied.
11/21/2025
Mehar A. VERIFIED CUSTOMER
I love the work you don i feel i am driving a different Toyota
11/21/2025
Donna S. VERIFIED CUSTOMER
Never had a bad experience at Laurel Toyota.
11/20/2025
Patricia S. VERIFIED CUSTOMER
The service staff and service are excellent. They are very friendly and top notch service. Thank you!
11/20/2025
Nancy E. VERIFIED CUSTOMER
Everything went smoothly. I waited on my car while it was worked on. I had coffee and a donut. I was updated once by text and once by a serviceman. I was told my recall could take 2 hours and if I wanted to go someplace they would give me a ride.When my car was completed they washed the outside and swept the inside. He explained what was done and what I owed. Was I happy with the. service? Absolutely! Thank you !!!!!!
11/20/2025
Shirley B. VERIFIED CUSTOMER
Jamie does a great job
11/19/2025
Michelle S. VERIFIED CUSTOMER
Excellent professional service
11/19/2025
Charlene L. VERIFIED CUSTOMER
Very nice and polite , the wait wasn’t very long and I got an oil change and my car washed .
11/18/2025
Sandy K. VERIFIED CUSTOMER
Completely dissatisfied!!!!
2nd time there was issue with your service department.
They didn’t even address the 2 questions I had about the dash display and after 2 hours of waiting was told id have to take my key for the fob else to be cut . Charged me the same price I was quoted and did not finish. Thought I’d give your business an another chance after the first issue but I didn’t. So I wasted over 2 hours and didn’t even get the complete service I came in for. Not to mention how Jamie drove my vehicle back into the garage. Review your video. I didn’t think she was going to stop!!!! She also said the key for the fob was 25.00 then when I said just get and I will leave the price went up to 36.00 Will never recommend your garage. I promise I will leave a review on social media.
My original appointment time was scheduled for 1:00 when I came in at 10 I asked if they could get it in earlier if not I’d keep the 1:00 Alan said sure we can get in. Waste of my time and day and did not even get my service that came in for completed !!!????????????
11/15/2025
Kelly Y. VERIFIED CUSTOMER
Everyone is very friendly and professional acting! Thanks!!!
11/14/2025
Craig O. VERIFIED CUSTOMER
Very pleased with the courtesy and professionalism of everyone that I dealt with at Laurel Toyota.