Laurel Toyota Auto Repair Service

Allen did a great job.

Matt was great with his help so no issues with him but the actual replacement of battery tech service and tire rotation took more than 4 hours and in the process my computer module was turned off requiring another trip next day to the dealership. Matt Horner did a great job though contacting Toyota and trying to help me find a solution to the issue.

No need to follow up. I went to my scheduled appointment today at 11am and was there at 1050, which I had to take the day off work as I work in Altoona. He said that there was a recall on my vehicle and it would take too long to rotate my tires, change my oil and do the recall because it would lead into the mechanics lunch break. I said I do not live around here and he said we needed to reschedule. There was another female coworker and asked where I live and said it was over an hour away the other way. She said can’t you squeeze her in so she doesn’t have to come back. This was not my problem and should not need to come back. He was also questioning my oil change because my warranty was over in August 2025 and told him that it was a certified Toyota. I do not think I need to explain everything about the vehicle since I purchased it from Laurel. It has been a very bad experience form purchasing this vehicle to getting it serviced.

I’m very pleased with Laurel Toyotas service and with the courtesy of the staff.

I completed the review. Matt was awesome, went above and beyond my expectations. I have never been happier with Laurel Toyota. Matt was awesome.

Yes. Thank you for your efficiency . Virginia

I was told it would take one hour for the repair, but I waited 1 1/2 hours. I understand that sometimes repairs take longer for a variety of reasons and it can’t be helped. So although I understand I couldn’t mark that I was completely satisfied. Everything else was completely satisfactory!

Thank you for your service!

He was very efficient and kind, explained everything to us. Was done in a timely manner. Great person thank you

I was very dissatisfied with Laurel Toyota to the point I am going to write a letter to the main corporation. I drove my 4Runner 1 hour to get the 4wd diagnosis, which I believed to be the actuator. I was told this would cost $85. I was NEVER told that I would only be given 30 minutes of diagnostic time for $85. Only an idiot would think this could be diagnosed within 30 minutes. I was planning to purchase a new 4 runner at some point in the future. However, because of your dishonesty I’ll never come to this dealership again. I can easily pay the $85, but it is the point that the manger didn’t tell me the whole story and that it would cost me $355, which is complete rip off considering small town mechanics give free estimates! This was total big city, could care less about working with the customer on this con job. For stealing $85 from me, your dealership has lost years of sales to me and my family. I will be contacting more people about this. I work a professional job, expect honesty as I am honest, my word is always trustworthy and I thought a professional dealership would be the same. I drive nothing but Toyotas, but I’ll never visit your dealership again. As I said, my word is always truth, I am contacting the main Toyota corporation because of the dishonesty shown. You owe me $85, it’s not the sum it’s the point!!! Then when I tried to ask your maintenance manager a question about an actuator, he could not even answer simple questions, but said he was in that position for 30 years???

Great service.

Thanks so much for the great service! I’ve been very satisfied with my Toyota and with the service of this dealership.

Thank you for the service.

Matt was professional helpful snd very friendly

Matt did a nice job getting my van service.

She is always friendly and competent

Love my rav 4 and service. Gracie also a excellent employee.

Could not ask for better service,Thank you

My car came in for 2 recalls and my key fobs not permitting automatic start after an app update- they got unprogrammed. The technician only did the recalls. Remote start still not working in vehicle.

The whole team did a great job