Great customer service! Going out of the way to help and make you feel comfortable! Billy was exceptional with helping me with my experience at the dealership and very hospitable! Would recommend him to anyone to assist them in any service of the car!
10/11/2025
Gregor N. VERIFIED CUSTOMER
Excellent caring service. We will be back.
10/10/2025
Tom W. VERIFIED CUSTOMER
Great team at Lexus of Colorado Springs. Start to finish, everyone in the process was professional and communicated clearly. Thanks!
10/10/2025
Jordan S. VERIFIED CUSTOMER
Awesome experience as always! There has been some changes in the service team in the last few years and I have to say it's for the better! I've been super impressed my last 2 visits especially!
10/10/2025
Steven H. VERIFIED CUSTOMER
The service (oil change) just took a little longer than I would have expected (90 minutes).
10/10/2025
Michelle E. VERIFIED CUSTOMER
Billy has a pleasant demeanor and has been great to work with, especially in terms of an issue that has yet to be resolved. He is kind and patient and is willing to go the extra mile. This issue has been present since purchasing the vehicle new and likely needs further diagnostics. But overall Billy has communicated well and intends on continuing to communicate about the issue. I appreciate his help and look forward to working with him in the future when my vehicle gets serviced.
10/10/2025
David M. VERIFIED CUSTOMER
Roberto was excellent!
10/10/2025
Neil T. VERIFIED CUSTOMER
Great service no complaints thus far.
10/10/2025
Karen D. VERIFIED CUSTOMER
Contacting me and leaving a voicemail was extremely ineffective. Retuning his call often took 2-3 times before I was able to reach him. Service visit started with a text - communication should have remained in text form.
10/9/2025
Gayle S. VERIFIED CUSTOMER
Roberto was great!
10/9/2025
Darcy C. VERIFIED CUSTOMER
No service was provided
10/9/2025
Larry S. VERIFIED CUSTOMER
Roberto, as always, was helpful and professional.
10/9/2025
Bart W. VERIFIED CUSTOMER
I’m not getting the gas mileage and this continues to be a problem. I’m going to see how these replacement parts work on improving my MPT (miles per tank) which at 18.5 mpg avg and a 19.2 gallon tank, I was clocking 355 miles per tank, but now it’s like 270. Which is pathetic. Something is still wrong and I’m spending thousands of dollars on my service bills over six months with zero improvement.
10/9/2025
Kate B. VERIFIED CUSTOMER
Roberto was helpful, communicative, and responsive. Much appreciated, and far better than the previous place I have gone for service. Keep it up!
10/8/2025
Luli W. VERIFIED CUSTOMER
Great service. Replaced faulty battery. If would be great if you offer vehicle pick up and drop off for service, for a few of course. Just a suggestion.
10/8/2025
Thomas J. VERIFIED CUSTOMER
We’re still in progress, but Robert explained the issues and is ordering
for the continued saga.
10/8/2025
Debra K. VERIFIED CUSTOMER
He was great! Thank you…
10/8/2025
David M. VERIFIED CUSTOMER
Everything was topnotch. Well done
10/8/2025
Beverly G. VERIFIED CUSTOMER
Rob is very competent, professional and pleasant. It’s been a pleasure to work with him for my Lexus maintenance.
10/7/2025
Stephanie I. VERIFIED CUSTOMER
Courteous and efficient with my time. Very nice waiting and working area. Also very nicely appointed with regards to the coffee bar.