From the moment I pulled in the customer service was superb. Everyone was very friendly, informative, and kind. Thanks again Billy
10/4/2025
Timothy K. VERIFIED CUSTOMER
Everything was great. Roberto took care of us.
10/4/2025
Waled A. VERIFIED CUSTOMER
I am still waiting to hear back from Phil regarding the request key replacement that is covered under the extended service plan that we purchased. I was told that we would hear back on this past Monday. Still nothing... despite my follow up voice messages. Our window sticker was not updated after the oil change. In addition, when I got in my vehicle after it was service (as silly as it sounds) it smelled terrible. As though the tech farted just before exiting and quickly shut the door. Definitely not the service experience I was hoping for.
10/3/2025
Patricia C. VERIFIED CUSTOMER
Everyone was wonderful. Eirik ordered the part I needed and the guys snapped it on while my dog and car and I said in the garage next to the checkout.
What could otherwise have been an ordeal was quick and efficient!
10/3/2025
Irene A. VERIFIED CUSTOMER
Roberto's service was beyond exemplary.
10/3/2025
Linda M. VERIFIED CUSTOMER
Friendly and professional
10/3/2025
Nancy C. VERIFIED CUSTOMER
I was not satisfied until the service mgr assisted and corrected the issue.
I was NOT happy with my service advisor (Billy) I felt he was very unprofessional and un knowledgeable.
In any case, Eirik Kins, guest care manager was amazing and solved the
Issue that I actually came for.
I thank him for his caring, professional attitude and willingness to help!!
10/3/2025
Paul I. VERIFIED CUSTOMER
Excellant. Attenlqtive t
10/2/2025
Jason C. VERIFIED CUSTOMER
Roberto is good. However the rattling problem coming still persists after the second visit.
10/2/2025
Brian M. VERIFIED CUSTOMER
Text Phil did a great job information sharing thanks again
10/2/2025
Judith M. VERIFIED CUSTOMER
He is thorough, friendly, and listens to my questions. I trust him.
10/1/2025
David G. VERIFIED CUSTOMER
Scheduled and additional required services alll performed. Drop off and pick up was smooth and easy
10/1/2025
David W. VERIFIED CUSTOMER
Billy is very knowledgeable and helpful...and pleasant too!!! He made my time in the service area excellent.
10/1/2025
Kevin K. VERIFIED CUSTOMER
We are new to the Colorado Springs Lexus team, and everything from the sales process to the follow-up commitments have been terrific. Special thanks to Donte, Emilio, Phil and the service team that served us.
Kevin K
10/1/2025
David R. VERIFIED CUSTOMER
Phil did an excellent job of explaining the services that were performed. Also, why there were difficulties with one request that we had. Would highly recommend Phil and Lexus Of CS to all.
10/1/2025
Peter H. VERIFIED CUSTOMER
Although the repair was done well, there was no communication about the delay
10/1/2025
Lee K. VERIFIED CUSTOMER
Robert made sure I was completely satisfied
9/30/2025
Mary T. VERIFIED CUSTOMER
The staff at Lexus are always wonderful!!
9/30/2025
Bridgette S. VERIFIED CUSTOMER
I was given an email when my service was completed however nobody let me know by text or phone call that my car was ready. I waited an extra hour and a half before anybody talk to me while I was sitting in the lounge. A text was sent to me on my way home after getting my car. That said your car is ready.
9/28/2025
Joe M. VERIFIED CUSTOMER
Please recognize Phil Quonn for his professional, courteous and great personal service.