i went in for my 100,000 service at it went well. i had just had my brakes done at Lexus and every time i put my car in park the car does not hold and seems to “slip”. i told the service professional to please examine this. I was told it all checked out, when i looked at the paperwork the issue was not recorded correctly it said when i use the brakes there is an issue. that was not what i reported. In addition, i asked to take a look at the retractable rear seat belt in the roof. It was not retracting and had occurred before and the Lexus dealership in Las Vegas, Nevada fixed it in minutes. I was told yesterday that it could not be retracted and would need a new one at a cost of approximately $700. So we brought it home removed the plastic cover and discovered it was slightly twisted and it soon retracted. We put the cover back on and it is fixed. It seems like there was possibly no effort into even looking at the situation much less taking a little effort to fix the problem. I am super dissatisfied with yesterday’s service. i am happy to submit a picture the fixed problem.
9/13/2025
Jack D. VERIFIED CUSTOMER
Excellent service. Very friendly staff, very nice facility
Vehicle delivered early. Price was as promised.
9/13/2025
Carl M. VERIFIED CUSTOMER
Roberto 10/10 the repair 1/10
9/13/2025
Ray C. VERIFIED CUSTOMER
Well done as always.
Very professional. ????
9/13/2025
Sherece A. VERIFIED CUSTOMER
Great as always
9/13/2025
Mike G. VERIFIED CUSTOMER
World-class service. Thank you!
9/13/2025
Russell S. VERIFIED CUSTOMER
Great service
9/13/2025
Brandon C. VERIFIED CUSTOMER
Well taken care of! Loved the experience
9/13/2025
Rose U. VERIFIED CUSTOMER
Professional, friendly, helpful...2nd to none
9/13/2025
Elaine L. VERIFIED CUSTOMER
Roberto was very pleasant to work with and maintenance done in the time was told.
9/12/2025
Marijo M. VERIFIED CUSTOMER
Roberto **** is a wonderful service representative, with excellent people skills! He is friendly, extremely patient and courteous, and has a most pleasant personality! We thoroughly enjoyed interacting with him today, and look forward to future such interactions. Roberto **** is an asset to your company
9/12/2025
Frank T. VERIFIED CUSTOMER
Billy was great to work with.
9/12/2025
Lorianne V. VERIFIED CUSTOMER
So very happy and satisfied with my experience it was quick, easy and communication amazing.
9/12/2025
Lily H. VERIFIED CUSTOMER
Ok. Send me the survey.
9/12/2025
Johnny M. VERIFIED CUSTOMER
Great team Roberto, awesome service. Thank you.
9/12/2025
Kristal S. VERIFIED CUSTOMER
Great guy!
9/12/2025
Dean W. VERIFIED CUSTOMER
Rob was great and very helpful
9/12/2025
Greg P. VERIFIED CUSTOMER
Roberto did a great job and was very professional.
9/11/2025
Gregory T. VERIFIED CUSTOMER
Roberto is the greatest service manager and always takes care of my needs and concerns quick & efficiently