Everything went well except there were black greasy marks on my front leather seats. It would be nice if the workers would use seat protectors when they are working on the vehicles. Thanks
11/19/2025
Gretchen B. VERIFIED CUSTOMER
I had front breaks replaced recently. There has been a high pitched squeaking when I accelerate ever since when I begin driving in the morning and after work. I brought it back in to be looked at twice. Each time I was told it was just moisture or rust on break pads or rotor in the morning. I was told I needed to drive more in general. That explanation does not make sense. It is not squeaking when braking. It is almost as if something is sticking when accelerating like calipers, break dust screen, etc. The vehicle did not make this noise before I brought it in for new brakes. Service manager was pleasant and kind…No complaint there. I am frustrated with the answer I received and lack of resolution. Wheels should not squeak when starting to drive; otherwise everyone’s cars would sound like that.
11/19/2025
Randy T. VERIFIED CUSTOMER
Great job and service. Thank you Michael
11/19/2025
Deidra M. VERIFIED CUSTOMER
Happy with service and thorough inspection and report.
11/19/2025
Marion D. VERIFIED CUSTOMER
Too expensive
11/19/2025
Sandra M. VERIFIED CUSTOMER
I shopped while my RAV4 was getting service and purchased a 2023 Tocoma
11/18/2025
Allen L. VERIFIED CUSTOMER
Make a V-8 again
11/16/2025
Kim M. VERIFIED CUSTOMER
Mycalyn did a good job keeping me informed when she had the information available to her. I'm satisfied with the repair but 4 days to replace a battery, albeit somehwat complicated by the purchase and delayed deliverybof the clamp and bolt, seems excessive.
11/15/2025
James S. VERIFIED CUSTOMER
Great service!
11/15/2025
Carroll S. VERIFIED CUSTOMER
Very good service!
11/14/2025
Gail L. VERIFIED CUSTOMER
Always satisfied with Roberts!
11/14/2025
Troy D. VERIFIED CUSTOMER
Very Satisfied, Thank You!
11/14/2025
Miranda H. VERIFIED CUSTOMER
I just had my brakes done on Saturday. They are now making a horrible grinding sound. I called today & was told it could be looked at Monday. That is unacceptable! I am going out of town tomorrow night I need this looked at ASAP! I'm going to stop by tomorrow & see what can be done
11/13/2025
James A. VERIFIED CUSTOMER
Very efficient process.
11/13/2025
Toni S. VERIFIED CUSTOMER
I wish I was notified personally on the air filter needing to be changed and the cabin filter needing changed. My phone died so I would not had access to the service report until after I returned home. Now I feel I have to make another 2 hour trip one way to get these changed out.
11/13/2025
David B. VERIFIED CUSTOMER
Amazing, friendly, reliable customer service
11/13/2025
Mary B. VERIFIED CUSTOMER
You could make your phone system more customer friendly. It took me two days to get an appointment.
11/13/2025
Joe S. VERIFIED CUSTOMER
They do whatever they want and not what I asked them to do; all tires had different pressures. I had my truck detailed when I took it there and had to clean it afterwards.. Just totally dissatisfied with the place…
11/13/2025
William F. VERIFIED CUSTOMER
Missed seeing Michael
11/12/2025
Arthur K. VERIFIED CUSTOMER
Nice friendly staff. Online appointments work great. Only recommendation is larger and more open waiting area.