We waited over 3 hours for an oil change and battery compartment work because of the recall on my Rav 4: ridiculous!!
11/26/2025
Angie G. VERIFIED CUSTOMER
Chris was very thoughtful and helpful in getting a tire quote for me.
11/25/2025
Jerry H. VERIFIED CUSTOMER
Good job!
11/25/2025
John H. VERIFIED CUSTOMER
Chris was wonderful and very helpful today and so was the receptionist Keren Griffin.
11/25/2025
Joyce C. VERIFIED CUSTOMER
Everything was done in a timely manner and the service was great!
11/23/2025
Elliot R. VERIFIED CUSTOMER
Good service and honest opinion. Never any issues when we bring our vehicles in.
11/23/2025
George S. VERIFIED CUSTOMER
Excellent job right on time
11/23/2025
Donald P. VERIFIED CUSTOMER
I will be happ
Thanks
11/23/2025
James M. VERIFIED CUSTOMER
Appreciate your service in a timely manner and thoroughness
11/23/2025
Ricky L. VERIFIED CUSTOMER
He was so friendly and kind. And helpful.
11/22/2025
Rhonda T. VERIFIED CUSTOMER
Very friendly professional and fast
11/22/2025
Nickolas H. VERIFIED CUSTOMER
Omg Mikey is the best
11/22/2025
Scott M. VERIFIED CUSTOMER
Good job. Good communication
11/21/2025
Michael B. VERIFIED CUSTOMER
I was given an estimate for replacing a diagnosed “defective steering column” on 2017 Camry SE with 51,000 miles. I have routinely brought my car to your dealership for routine maintenance since I purchased it from you in April/May 2017. I was told by the service advisor that this problem was extremely rare. My car was kept in your shop from Nov. 3 til Nov. 20, 2025. I was notified by text that the car was ready for pick late afternoon on Wednesday Nov. 19. I found out, when I arrived to pick up the car, that the bill had increased from ~$2700 to $4400 due to a defective computer control module. No one had notified me of the “unexpected major cost increase”. I understand estimates are just “estimates” and additional parts can be found that need replacing. Just imagine the “sticker shock” when you go in to pay for $2700 of repair work on what is considered as a “bullet proof car” and you are presented with a $4400 repair bill! It was a real challenge not to loose my cool. Please save your customers this type of experience in the future. They might not maintain their composure. - Michael B
11/21/2025
W W. VERIFIED CUSTOMER
Best Toyota dealership in Tennessee!! I always get treated special. I will buy all my next vehicles from Robert’s!!!
11/21/2025
James S. VERIFIED CUSTOMER
Excellent service!
11/21/2025
Pamela V. VERIFIED CUSTOMER
Michael was argumentative and disrespectful. I was in to resolve an issue with my wiper fluid. It turns out Michael made a conscious decision to withhold the fact that there was a crack in the receptacle and the result of that decision caused a series of problems for me.
Upon my departure, he sarcastically said “God bless you”, which he never had previously and it was in a very disrespect tone. It was extremely offensive.
I will be contacting management to have him removed from my account because I refuse to deal with him again. I expect better of Toyota.
11/20/2025
John C. VERIFIED CUSTOMER
I didn’t fully understand the reason for the recall, but your service eliminated an occasional noise that I heard coming from the rear of the car. I could never identify the source of the noise, which was only intermittent and never loud, but thank you for eliminating it!