Normally my service appointments are about 2 hours.
This time I dropped off at 10am and my vehicle wasn’t ready until closing time at 4pm! The lady up front was very apologetic and kind. Meanwhile another personnel sent me a text message right after telling me the vehicle was ready and said my quote was double($406.08) of what I was originally quoted ($265/ $280) for front breaks. This was clearly an error on his part, but someone needs to coach that gentleman. You shouldn’t make such errors and upset your customers without any remorse. Not to mention the long wait time for the vehicle to be serviced. It wasn’t a very pleasant experience.
11/12/2025
Dana D. VERIFIED CUSTOMER
Great work.
11/12/2025
Darryl W. VERIFIED CUSTOMER
Very good
11/12/2025
Jason M. VERIFIED CUSTOMER
Michael and the team were great - they did a great job of taking care of my vehicle !
11/12/2025
Diane J. VERIFIED CUSTOMER
In and out no problem! Chris was wonderful
11/11/2025
Steve R. VERIFIED CUSTOMER
Good service.Great guy. Thanks
11/11/2025
Peggy H. VERIFIED CUSTOMER
The wrong parts were ordered. So I’ll need to return once you receive the correct parts.
11/11/2025
Sissy S. VERIFIED CUSTOMER
Great service always at Roberts Toyota!
11/11/2025
Patrick D. VERIFIED CUSTOMER
She was friendly and we only had to wait a short time for the service to be completed.
11/9/2025
Steve R. VERIFIED CUSTOMER
Deal with Larry . Great guy to deal with.Thankd
11/8/2025
John C. VERIFIED CUSTOMER
Tried to submit this once. Your system bombed out. I tried to make a detail comment to be helpful to you. Not going to type it all again. You can call me if you'd like to talk.
11/8/2025
Larry R. VERIFIED CUSTOMER
Fix it the first time by paying attention to the “Little Details” of the job and NOT assuming that any historical records are applicable to requested service. Driving five hours to discover job incomplete w/ a sorry this happened.
11/7/2025
Linda R. VERIFIED CUSTOMER
Great service. Friendly staff.
11/7/2025
Catherine R. VERIFIED CUSTOMER
I was in and out in an hour, which I was very happy about!
11/7/2025
Christopher F. VERIFIED CUSTOMER
The man who assisted me at service desk was incredibly professional and helpful. Excellent service
11/7/2025
Brenda M. VERIFIED CUSTOMER
I was very satisfied with my service. They addressed all the issues I brought the vehicle in for and asked about others that I might want to get done.
11/6/2025
Joel G. VERIFIED CUSTOMER
my paperwork was wrong and I was being charged. Mikey and the service center fixed it for me. I appreciated it.
11/6/2025
Dennis O. VERIFIED CUSTOMER
Mr Chris Williams,and my salesman Mr Larry are a pleasure to deal with i count them among my greatest friends Robert’s Toyota dealership is my favorite
11/6/2025
Gail S. VERIFIED CUSTOMER
I’m very pleased with your service department and can readily advise others to use your facility. I was pleased to use a coupon. The estimated time for the work was exactly what it turned out to be. Ethan and Michael were professional in their manners, knowledgeable, and very helpful with my questions. Your waiting room was clean and comfortable. It would have been nice to have had a remote to change the tv channel but I understand that all parties might not agree on the same one. Next time I will ask exactly what they plan to do before they begin but I didn’t have any surprises. Gail S