Fast, courteous, and comprehensive service made for an enjoyable and productive maintenance appointment.
5/27/2026
Lori H. VERIFIED CUSTOMER
Michael was amazing in helping us with the service on our Highlander. He gave us recommendations for the services needed and was very helpful at explaining everything to us. He was very professional and polite. The service provided was great! I would highly recommend Michael and Robert’s Toyota for your service needs.
5/26/2026
James A. VERIFIED CUSTOMER
Quick service.
5/26/2026
Chad U. VERIFIED CUSTOMER
Please have someone call me. ****-****-xxxx
5/26/2026
Brigette G. VERIFIED CUSTOMER
Service person Shuan very friendly and professional..
5/26/2026
Mike S. VERIFIED CUSTOMER
Will be happy to respond. Service was excellent and I was in and out under 45 min.
5/24/2026
Gene B. VERIFIED CUSTOMER
Thanks for your great service
5/24/2026
Ken R. VERIFIED CUSTOMER
Great service. Above my expectations
5/24/2026
Eric F. VERIFIED CUSTOMER
They did a great job and in great timing
5/23/2026
Anita F. VERIFIED CUSTOMER
Very nice and professional
5/22/2026
Clifford F. VERIFIED CUSTOMER
The staff are very professional and were very fast with my oil change and tire rotation
5/22/2026
Lanny C. VERIFIED CUSTOMER
I requested, by phone and in person (about three times total) to PLEASE locate the cause of the vibration in my car. I am almost positive no effort was made to ever locate this issue. Just a vague tacked on at the end response about how I need to buy a full set of tires and do a wheel balance and alignment for 1300 to get rid of one little vibration. They couldn't even tell me which wheel they thought it was. Most likely because nobody ever looked. Pretty much done with this dealerships service department and it's poor attitude towards doing anything other than the bare minimum.
5/21/2026
Zachary S. VERIFIED CUSTOMER
Mikey is great!
5/21/2026
Edward D. VERIFIED CUSTOMER
Great job
5/20/2026
Therance T. VERIFIED CUSTOMER
The service done on the car was perfect. My experience with my advisor was not. During the follow up call after check, when presented the work that had to be done, I felt rushed or considered as a number rather than a concern customer. When I ask the itemization of the work proposal, after 2 follow up questions, my advisor asked me to go somewhere else and get a different input. All I needed was to understand the details of the work performed. I would expect Roberts Toyota to stand by their value « considering everyone as family and provide outstanding customer expérience ». The management should look into why the advisor s appears stressed at work, is the workload too much, are the training sufficient? I have been working with Roberts Toyota since 2021 and has never felt negative my until my recent service. Thank you
5/20/2026
Gerald T. VERIFIED CUSTOMER
It took two hours for an oil change and was priced differently than online pricing. My wife had a full hip replacement in 53 minutes. The young lady who checked me in was very nice, and assisted later during the process - give her an5'stars. Think it was Chris that assisted in checkout and was very respectful, but when I pointed out two issues with the paint, he passed me
off to parts and did not take on responsibility for resolution of the issues. Can't blame him entirely, but rate him avg - 3. Parts did not please
me at all and said I needed to talk to an advisor - 1.5. Typical in society today.
5/20/2026
John B. VERIFIED CUSTOMER
You got the wrong person here. This vehicle belongs to Donna Brown (****-****-xxxx)
5/20/2026
Mariesol R. VERIFIED CUSTOMER
I was left for last even though I had an appointment. Everyone that came in after me was taken care of before me. Not sure how that happened but it's terrible customer service.