Toyota told me that my wheels were covered by a contract that I paid for. It was only a $25 part but they would not pay for it. The service department said to get other parts on my wheels taken care of I have to come back for a quote then I have to come to get it serviced. Three trips to get something taken care of. Toyota didn’t mention that when I paid for the contract. The last time I got an oil change they put a sticker on my windshield that said next oil change at 49,000. My new sticker on my windshield state 50,000. I have both stickers of proof of this. After 5 Toyota’s I am moving on to a new company.
4/9/2024
Jogail N. VERIFIED CUSTOMER
Was really happy with the time frame, do to we were going out of town and they got to our vehicle really fast without an appointment.
4/7/2024
Scott K. VERIFIED CUSTOMER
Fast turn around, reasonable price good communication, well done
4/6/2024
Emeterio H. VERIFIED CUSTOMER
It was well done and on time.
4/6/2024
Stephen H. VERIFIED CUSTOMER
On time and thorough
4/5/2024
Billy J. VERIFIED CUSTOMER
Good experience !
4/5/2024
Joseph R. VERIFIED CUSTOMER
Larry got me in just before my set appointment and updated me along the way how it was going. Great experience
4/5/2024
Felicia B. VERIFIED CUSTOMER
G
4/4/2024
Tammy V. VERIFIED CUSTOMER
The estimate I received was outrageously overpriced. We were quoted the same service at Toyota in Fayetteville for $400 less than the quote we received from Roberts and a local mechanic is doing the repairs (plus adding a thermostat which was not quoted) for $700 less than The quote from Roberts Toyota. We will not be returning to Roberts.
4/4/2024
Chad M. VERIFIED CUSTOMER
Larry is excellent. He routinely goes above and beyond to ensure great customer experience.
4/4/2024
Doris G. VERIFIED CUSTOMER
It was a LOT better than the first visit I had .
4/4/2024
Deborah B. VERIFIED CUSTOMER
Very helpful with my questions thank you
4/4/2024
Cathy N. VERIFIED CUSTOMER
Larry is fantastic and goes beyond.
Thank you!
4/3/2024
Sayra M. VERIFIED CUSTOMER
Thanks for taking care of my vehicle.
4/3/2024
Kurt K. VERIFIED CUSTOMER
Top notch service
4/3/2024
Monte K. VERIFIED CUSTOMER
Great service manager,made sure everything I wanted done was taken care of. Service technician found items that needed taken care and completed. Great work.
4/2/2024
Deborah W. VERIFIED CUSTOMER
Made a new customer. Thank you!
4/2/2024
Michael H. VERIFIED CUSTOMER
Was in & out in 15 minutes for a tire plug. Thank you so much for the quick service
4/2/2024
Michael A. VERIFIED CUSTOMER
Thank you so much for everything. Michael is the man! I appreciate the business with yall. I will continue to come here. Thanks again