I wasn’t a fan of the service department when I first bought my car, but they have won me over. The current staff is courteous and professional. I highly recommend!
4/7/2026
Que T. VERIFIED CUSTOMER
The issue was not resolved. I will bring the car back on Monday.
4/5/2026
Roderick B. VERIFIED CUSTOMER
Excellent service and timely recommendations. Thanks Roberts Toyota! ????
4/5/2026
Lou D. VERIFIED CUSTOMER
Chris was polite and friendly. Through no fault of his the key machine was broken and they were unable to complete the repairs. This will require me to make an additional appointment. The key itself is $250. The programming is an additional $170. With tax this will come close to $500 and 3trips to the dealership to replace 1key. I like Toyotas but this is a **** way to treat a customer.
4/5/2026
Lisa W. VERIFIED CUSTOMER
Thank you for providing coffee while I waited!
4/3/2026
Kimajha B. VERIFIED CUSTOMER
Sean did a excellent job explaining everything to me and he also talked about deals that would help me in the long run regarding a oil change and a lower price of tires than the ones I had bought the last time. Great job Sean , keep up the good work you’re great at what you do !!
4/3/2026
George T. VERIFIED CUSTOMER
Roberts had told me that I might need a new compressor for my air conditioner, ordered it, and then went the extra mile to check things out and decide that I might not need it after all. Integrity plus’
4/3/2026
Mike G. VERIFIED CUSTOMER
The car was serviced in 30 minutes and the receptionist at the front desk was very friendly and helpful!
4/3/2026
Tori D. VERIFIED CUSTOMER
Took all day for oil change and brakes after forgetting to do the brakes when telling me car was finished
4/3/2026
Joy M. VERIFIED CUSTOMER
All goid
4/3/2026
Connie B. VERIFIED CUSTOMER
She did a great job answering my questions and concerns.
4/2/2026
Mike B. VERIFIED CUSTOMER
Sean did an awesome job!!
4/2/2026
Pj W. VERIFIED CUSTOMER
Mariah was very courteous & attentive. On her days off, Kerin was quite helpful as well.
4/1/2026
William I. VERIFIED CUSTOMER
Michael is the best! This was an extended warranty issue that the dealership that I bought the car from (Toyota of Cool Springs) didn’t want to deal with. Michael went way above the call of duty to resolve this issue. He dealt with the morons at the warranty company to make sure my wife’s car was not only no longer leaking oil but safe to drive (bad front axle.) We are definitely buying a new RAV4 XSE this year. Hopefully from your dealership but we will buy from the dealership that offers the best price and incentives.
4/1/2026
Richard M. VERIFIED CUSTOMER
Thanks for a great job and helping me out. Getting my new tire quickly and getting it installed the next workday was very appreciated again thank for the great service.
4/1/2026
James C. VERIFIED CUSTOMER
Very well satisfied .have bought cars there before and always satisfied with service.
3/31/2026
Ron S. VERIFIED CUSTOMER
Kind and helpful.
3/30/2026
Steve R. VERIFIED CUSTOMER
Very nice and professional.
3/28/2026
Anna B. VERIFIED CUSTOMER
Communication between the mechanic and service advisor seemed to be lacking. We were told of differing issues then what was actually fixed.
3/28/2026
Richard M. VERIFIED CUSTOMER
I am really impressed by yhev friendly and courteous staff in the service department always haven’t willing to do more than just say hello and goodbye. Glad to have serviced that people appreciate the people who come in for it.