Made an appointment for 10 am. My vehicle was not pulled into the garage to be worked on for quite a long time. 1 hour and 50 mins for an oil change. This seems to be fairly consistent issue.
3/26/2024
Craig P. VERIFIED CUSTOMER
The service was fantastic!
3/25/2024
Catherine K. VERIFIED CUSTOMER
The sevice manager was terrific. As was all other employees,
For this reason we only use this dealer to buy our cars & have our cars serviced. ???????????
3/23/2024
John M. VERIFIED CUSTOMER
As an owner of a shop, and running a service department for years, I was very impressed with Michael and the other gentleman in the service department. Two thumbs up, 5 stars, how ever you want to look at it, the service from the time I pulled up until I left was perfect. The technician even found a couple things that I forgot about, saving me another trip. Your service department is fantastic.
3/23/2024
Frederic S. VERIFIED CUSTOMER
Worked me in and finished in 57 minutes.
3/23/2024
Gene L. VERIFIED CUSTOMER
I believe that the service was excellent, but I believe that some of the tests developed by Toyota Corporate are not accurate.
1. The under car trip lever is not consistent and the test for same does not detect its function. It is not effective, especially when I am carrying a load to the car and it may take several swipes of my foot, if it works at all, to trigger the tail gate.
2. The signal in the outside rear view mirrors for cars passing on my side are at best intermittent. I noted this in my 10K check-up 3/22/24 and was told they are fine; thus your test only checks for signal connectivity (which must be intermittent); or there is something not functioning with respect to the radar detection!
These are not mechanic problems, but design or manufacturing problems.
I hope that I will receive a response from Toyota mfg. this time! The trip lever problem was submitted to mfg. several months ago, but I never heard back.
Gene Victor Lindberg
Sincerely
3/23/2024
Bridgette G. VERIFIED CUSTOMER
A 3 hour wait is too long.
3/23/2024
Charlotte L. VERIFIED CUSTOMER
Michael was awesome !!
3/23/2024
Tammy D. VERIFIED CUSTOMER
My first visit to Robert’s Toyota. The associates were so kind and helpful. Great customer service.
3/22/2024
Hayden C. VERIFIED CUSTOMER
He was great!
3/22/2024
Kimberly S. VERIFIED CUSTOMER
Larry is great to deal with. Keeps me informed.
3/22/2024
Eric K. VERIFIED CUSTOMER
Fast, friendly service
3/21/2024
David O. VERIFIED CUSTOMER
Quick service and good price
3/21/2024
Dudley D. VERIFIED CUSTOMER
Service Dept. - Awesome
3/21/2024
Matthew W. VERIFIED CUSTOMER
I appreciated that Michael knew who I was based on my car and the time I pulled into the garage. Even at Cool Springs Toyota, appointment scheduling feels meaningless because I end up waiting as long as anyone else and certainly feel unexpected. So, major kudos! I appreciated the repair of the bad wheel bearing being covered under warranty because I had clicked a few miles over the 25k point in my drive from home to the garage. More importantly, Michael immediately led the conversation about what was wrong with my car by letting me know upfront that my warranty was covering it. Pretty much a pleasant and stressless visit despite needing a legitimate repair.
3/21/2024
Nick A. VERIFIED CUSTOMER
Pat is definitely an asset to Roberts Toyota. Great communication and service skills.
3/21/2024
Jill C. VERIFIED CUSTOMER
As always, Pat is always the best!!
3/21/2024
Samantha R. VERIFIED CUSTOMER
Ole Mikey did a fantastic job! I had a nail in my tire and they got it replaced asap! 10/10 fantastic people
3/20/2024
David J. VERIFIED CUSTOMER
20 years coming to Roberts! Thanks
3/19/2024
Charles F. VERIFIED CUSTOMER
Almost two hours for an oil change that was scheduled is unacceptable and this was the second time in a row. Most likely not coming back. Shop needs to be managed better.