They got me an appointment that fit into my schedule and they finished the work quickly. I was very satisfied.
10/8/2025
David F. VERIFIED CUSTOMER
The service was excellent. If I could I would give you 10 stars. I am very grateful and pleased. ????????????
10/8/2025
Sandra F. VERIFIED CUSTOMER
Everyone is very nice and professional. This team has turned me around! I will recommend Roberts service department to my friends. Thanks!
10/8/2025
Paul C. VERIFIED CUSTOMER
I brought the 2024 Tacoma that I bought a few weeks ago at Roberts in to have the OEM swing-away toolboxes installed. The right toolbox was mis-installed; the plate to hold the latch was installed too far back so that the toolbox would not latch. I believe they had their most junior tech do the work and he botched it. The latch itself had been drilled out to try to accommodate, but it still did not work.
I made Larry and the shop foreman aware of the problem. The shop foreman confirmed this was mis-installed; Larry said "he'd make it right." I've e-mailed Larry twice to see about taking care of it through a rebate on one of the two boxes - haven't heard back.
I'm really disappointed in the service department and this simple mount; I don't believe I'll be bringing the truck back for service to Roberts in Columbia because of it.
10/7/2025
Gerry G. VERIFIED CUSTOMER
Thank you for good service
10/7/2025
Dhvani P. VERIFIED CUSTOMER
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10/7/2025
Susan M. VERIFIED CUSTOMER
Conner was exceptionally helpful. He kept me informed and able to make good decisions on what to have done. Thank you.
10/7/2025
Janice M. VERIFIED CUSTOMER
I just had the car serviced and you. Said all was good, the power steering is light still comes on and now the car will no start. I think it’s the battery. In your report you said it was good.
I will have to have you check it out ASAP
10/5/2025
Donna T. VERIFIED CUSTOMER
Chris was wonderful. Really too much to text. Feel free to call me Monday.
10/5/2025
Jill J. VERIFIED CUSTOMER
Service completed under time. Very nice and kind.
10/5/2025
Sean W. VERIFIED CUSTOMER
Very quick and timely maintenance appointment. Thank you.
10/4/2025
Mary M. VERIFIED CUSTOMER
Professional, timely.
10/4/2025
Richard A. VERIFIED CUSTOMER
My vehicle checking report shows nothing. I used to be able to see that they actually checked everything and see where my tire levels are, tire wear level, wipers, Etc. Would like to know that they actually inspected everything and where everything is at.
10/4/2025
Nathaniel F. VERIFIED CUSTOMER
Bought warranty through Roberts and told to get service somewhere else
10/4/2025
Kristen A. VERIFIED CUSTOMER
No contact. You had a chance when car was there.
10/4/2025
Michael S. VERIFIED CUSTOMER
Thanks!
10/3/2025
Deborah Y. VERIFIED CUSTOMER
Very respectful, knowledgeable, and professional young man….name wasn’t Larry, but I can’t recall his name….no name tag
10/3/2025
Richard M. VERIFIED CUSTOMER
It is nice to go somewhere for service that dealer cares about customers comfort while they wait.
10/3/2025
Bryan Y. VERIFIED CUSTOMER
Larry is the absolute best. Makes me feel like I’m the most important client. Always hope he’s working when I come in.