I will not ever buy another Toyota again,my Avalon has rust coming threw in a few different places it is a 2019 not even 5 years old . I have 36,000 miles on my car it should look brand new every body says it’s Bull **** that you guys don’t fix it I brought it in a year ago when it started rusting out. Never have heard of a car rusting out in 4 years. I bought a 5tear warranty that I thought covers everything to do with the car to be covered from front to back. Now just bought another service coverage . Thank you Theresa O
7/31/2023
Oyeyemi A. VERIFIED CUSTOMER
Prompt. Efficient. Professional
7/30/2023
Mary J. VERIFIED CUSTOMER
Christian was great.
I do NOT like dealing with the automated assistant (Brook?).
7/29/2023
Nick B. VERIFIED CUSTOMER
Everything was done right and communication was very good. The automated phone bot was exciting and reassuring to talk to.
7/29/2023
Sheryllyn E. VERIFIED CUSTOMER
Cristian was great. The rest of the staff could benefit from customer acknowledgement and helpfulness that is more inline with Cristian’s
7/29/2023
Michaela S. VERIFIED CUSTOMER
got my new tire ordered and fixed in a timely manner with great communication throughout the process!
7/29/2023
Nancy H. VERIFIED CUSTOMER
I was taken care of very very well.!
Craig is great! So is Zack Fritz!
7/29/2023
Curt L. VERIFIED CUSTOMER
Despite requesting an appointment that would include updating the software and checking on a brake release issue in addition to 10,000 mile service, when I arrived for the appointment, I was informed that I would need to leave the car overnight or come back another day for the software update and to investigate the parking brake issue. It seems like that should have been communicated up front when making the appointment.
I was also told that I may be charged a $170 diagnostic fee if they couldn't identify the issue.
In my humble opinion, a car that is under warranty should not incur a fee for identifying and fixing an issue that should be covered under that warranty.
This is not the level of customer service I have come to expect from Carlson Toyota.
7/29/2023
Linda K. VERIFIED CUSTOMER
Very nice working with Craig
7/29/2023
David S. VERIFIED CUSTOMER
You didn’t put a. Oil change sticker in my window- everything else was great
7/29/2023
Mesiel A. VERIFIED CUSTOMER
None
7/29/2023
Jimmy R. VERIFIED CUSTOMER
I'm not sure that they have my service contract properly documented.
7/29/2023
Jeanne R. VERIFIED CUSTOMER
Awesone?????
7/29/2023
Cori S. VERIFIED CUSTOMER
Christian is always friendly and competent
7/29/2023
Karen K. VERIFIED CUSTOMER
Christian S was friendly polite and professional. He had a smile in his eyes and was ready to be of service. He was very pleasant. He provided information about a service deal that was running but he was not pushy. I was able to chose. Excellent service!!
7/29/2023
Cara L. VERIFIED CUSTOMER
Awesome job
7/29/2023
Christopher R. VERIFIED CUSTOMER
I like how I was sent a video explaining everything going on with my vehicle. Thank you.
7/29/2023
Lisa H. VERIFIED CUSTOMER
Double the price as last time
7/29/2023
Daniel N. VERIFIED CUSTOMER
They said it would be an hour and it was an hour and 25 minutes and worked on a truck that arrived and left before me. ???
7/29/2023
Andrew A. VERIFIED CUSTOMER
Craig helped me and heard my problem with the last service. I would like to work with Craug again in the future.