Brandon did a fine job, friendly, honest and respectful. 2 hour job took 3 1/2 but things happen and that had nothing to do with Brandon. If I see Brandon again next visit that would be fine with me.
7/26/2025
Marilyn M. VERIFIED CUSTOMER
Well done!
7/26/2025
Janice D. VERIFIED CUSTOMER
Everyone was very helpful, polite and professional.
7/26/2025
Gail D. VERIFIED CUSTOMER
Neil was amazing. He was one of the best customer service advisors we have ever worked with. He explained everything in detail and was very kind and professional. The work was done very quickly and with excellence. We are thrilled to bring our vehicles to your dealership. We know your service department is the best and can be fully trusted. Thank you!!!
7/26/2025
Robert B. VERIFIED CUSTOMER
Very satisfied
7/26/2025
Gerald J. VERIFIED CUSTOMER
Did not receive the Multi-Point Vehicle Inspection sheet
7/26/2025
Becky S. VERIFIED CUSTOMER
Patient with my questions
7/26/2025
Frances H. VERIFIED CUSTOMER
My car was washed and so clean! And the noise from the tires was gone after rotating them. I’m very pleased with the service at Carlson Toyota!
7/26/2025
Kathryn P. VERIFIED CUSTOMER
There were some significant differences from an inspection report that was done in May and the inspection report that was done this week. In May, the recommendations included replacing the spark plugs and two bulbs that were burnt out. When I brought the vehicle in this week, asking the things that were recommended in May to be done, Nick determined that the spark plugs had already been replaced in September 2024, which I appreciated very much. I was surprised, though when the bulbs that were mentioned in the May report were not taken care of at this visit. In fact we’re marked OK on the inspection report when I can see that they are burnt out. The other difference between the reports is in regards to the brake lining numbers. The main numbers were lower than the numbers in this week’s report. These differences have lowered my trust in the information provided especially in regards to the spark plugs that were recommended to be replaced in May. Nick was very good at providing me updates and again was very appreciative in checking the age of my spark plugs. My main concern is the accuracy of the technicians in the multi-point inspections.
7/25/2025
Darin M. VERIFIED CUSTOMER
Confusion about if it was my tire woth the nail in it leads me to question more things. I will work with Scott during future visits
7/25/2025
Gary L. VERIFIED CUSTOMER
Great job
7/25/2025
Adam G. VERIFIED CUSTOMER
It was my first time getting service done on a Toyota and you guys made it amazing!
Pain-free and you even gave me some vegan snacks!
I will definitely be buying my next car next year at Carlson Toyota.
7/25/2025
Zachary K. VERIFIED CUSTOMER
Nic did a great job and he was very respectful and helpful
7/25/2025
Peggy S. VERIFIED CUSTOMER
I have always received excellent service at Carlson Toyota as I did again today. I use a walker and there was a service person there to open the door for me. When my car was ready Mr Schafer parked it inside by the open door so I didn’t have to walk in the parking lot with my walker. I thought that was very thoughtful and considerate of him. Thank you for your always great service. I also appreciate the beverages, snacks, and chocolate candy. Thank you.
7/25/2025
Danny W. VERIFIED CUSTOMER
Great!
7/25/2025
Linda J. VERIFIED CUSTOMER
Thanks
7/25/2025
Leslie G. VERIFIED CUSTOMER
Great service at a great price!
7/24/2025
Janice D. VERIFIED CUSTOMER
I love how they help you and how honest they are with your car.
7/24/2025
David S. VERIFIED CUSTOMER
Very thorough and attentive as well as kept things on track