No need to contact.. just should honor appointment times. What's the point of make appointments if you still have to wait 2 hours for an oil change.
6/21/2025
Tom F. VERIFIED CUSTOMER
I recently came to Carlson for a Check Engine Light on. After a nearly $200.00 diagnostic charge, there was a P0430 code present and was told I had to replace the catalytic converter on the driver’s side - parts cost = $3750.00. I paid for the diagnostic charge, then took my vehicle to get a second opinion. Second opinion results: code for the catalytic converter was there but so was a low voltage code. Battery was tested, failed load test. The low voltage code tripped the catalytic converter code! New battery and everything is good again. What is going on at Carlson Toyota? Service scams, incompetence, poor management/ownership - you be the judge. Buyer beware!!
6/21/2025
Amy N. VERIFIED CUSTOMER
Fast and easy.
6/21/2025
Carlson Toyota. VERIFIED CUSTOMER
Very, very bad experience
6/21/2025
Meridith L. VERIFIED CUSTOMER
Nick was very communicative and did a great job!
6/21/2025
Jacob G. VERIFIED CUSTOMER
Neil was great - explained everything clearly
6/21/2025
Abby L. VERIFIED CUSTOMER
Great work and service. Thank you!
6/21/2025
Allison P. VERIFIED CUSTOMER
Brandon was personable and prompt. He presented some bad news in a professional way and made sure I was taken care of the next day.
6/21/2025
Katherine P. VERIFIED CUSTOMER
Excellent service time after time. I’ve had him on my last several visits. Very knowledgeable, polite, and helpful.
6/20/2025
Bruce T. VERIFIED CUSTOMER
I had hoped it would get washed
6/20/2025
Katherine C. VERIFIED CUSTOMER
The service from Nicholas was excellent. However, the pricing on your website is very misleading. It doesn't include a lot of the fees and I didn't see anything explaining that was the case, so I ended up paying double what I was expecting to pay based on what the site told me. The site should either reflect the total price accurately or have a clear, unmissable message explaining this.
6/20/2025
Patrick K. VERIFIED CUSTOMER
Steven was very attentive , has a great customer service, great and professional attitude. He answered all my questions and ensured that I understood my financial responsibility. I had a very good experience today.
6/20/2025
Bill F. VERIFIED CUSTOMER
Friendly and kept me informed of what was happening.
6/20/2025
Juanita M. VERIFIED CUSTOMER
Appreciate the efficient service & polite service providers
6/20/2025
Thomas O. VERIFIED CUSTOMER
Problem with phone charger slot not addressed. New drive all the way back to the dealership to have a tech say owner is having problems with iPhone overheating in charger? Is there a test for that? Why was the slot designed to not operate with a phone cover? The phone shutdown for an over temperatures in the charging battery and warned of possible phone battery damage.
6/20/2025
Brittany B. VERIFIED CUSTOMER
Don't contact me. I am upset because I'm currently trying to find a sticker on my door because you guys didn't do it when I was in for service. Bad enough I was in with an oil leak at 20k miles. Thinking this is my first and last Toyota. I don't have time for this. I bought a new car to AVOID wasting time
6/20/2025
Logan K. VERIFIED CUSTOMER
Oil change took 2 hours. Very disappointed
6/20/2025
David J. VERIFIED CUSTOMER
Neil was great to work with. I am handicapped with my walking and he went the extra mile to make things easier for me. I am very impressed and appreciative! I will arrange my future maintenance with Neil.
6/19/2025
Stuart L. VERIFIED CUSTOMER
Completely satisfied...
6/19/2025
Wanda B. VERIFIED CUSTOMER
Thank you very much. I will be using Carlson Toyota for my car repairs. Thank you!!!