Christian S was friendly polite and professional. He had a smile in his eyes and was ready to be of service. He was very pleasant. He provided information about a service deal that was running but he was not pushy. I was able to chose. Excellent service!!
7/29/2023
Cara L. VERIFIED CUSTOMER
Awesome job
7/29/2023
Christopher R. VERIFIED CUSTOMER
I like how I was sent a video explaining everything going on with my vehicle. Thank you.
7/29/2023
Lisa H. VERIFIED CUSTOMER
Double the price as last time
7/29/2023
Daniel N. VERIFIED CUSTOMER
They said it would be an hour and it was an hour and 25 minutes and worked on a truck that arrived and left before me. ???
7/29/2023
Andrew A. VERIFIED CUSTOMER
Craig helped me and heard my problem with the last service. I would like to work with Craug again in the future.
7/29/2023
Joseph N. VERIFIED CUSTOMER
Keith was excellent. He clearly outlined all of my recommended100k maintenance items and when I told him I wanted to spread out my costs over the next visit he advised on which items he’d do first. His communication was outstanding. He offered to run out and pull my car into the sheltered area during the middle of a torrential down pour. I couldn’t have been happier with my experience! A+. 5/5 stars! Thanks Keith!!
7/29/2023
Donta R. VERIFIED CUSTOMER
Great service!
7/29/2023
Susan B. VERIFIED CUSTOMER
Friendly, accurate on time
7/27/2023
SCOTT F. VERIFIED CUSTOMER
Very nice and clear about the service that was completed
7/27/2023
NANCY K. VERIFIED CUSTOMER
Great service. Helpful staff. Communication throughout the service time so everything went smoothly. No surprises. Nice waiting area.
7/27/2023
Richard S. VERIFIED CUSTOMER
I booked an appointment online and was quoted $74.99 for an oil change with registering my vehicle. I was charged $94.28 total and when I asked the cashier lady, she just said "oh, it's for labor here see,.." while pointing at a random line. I asked why it doesn't say not including labor or taxes? She just shrugged. Not sure what's going on.
Please clarify what are your costs. Making the extra 10 minute drive to be charge extra, not sure if after the first time here to ever come back. I just left Luther Toyota cause of shifty service advisors/cashiers. It's not the service, it's the customer service.
7/27/2023
Jonathan F. VERIFIED CUSTOMER
Is this a joke?! Ryan Townsend said the vehicle would be picked up for the service, since the AC was the one thing that was suppose to be fixed upon purchasing. I kept/keep getting a runaround about an answer a to when this would happen. I got the notification from service that the vehicle was checked in. I asked Craig when it was going to be picked up. It was sitting in my driveway. Day later the appointment notification tool said it's all ready for pick up. Try to get a answer from Ryan. Got nothing other than, I'll have to check on this or that...
I couldn't be more unimpressed. Or more dissatisfied
7/27/2023
Martin A. VERIFIED CUSTOMER
Great service
7/27/2023
Charles K. VERIFIED CUSTOMER
Great service as always!
7/27/2023
DANIEL T. VERIFIED CUSTOMER
The battery shroud at the back seat could have been installed better
7/26/2023
Lawrence F. VERIFIED CUSTOMER
Good work
7/26/2023
Robert G. VERIFIED CUSTOMER
Good service and quality
7/26/2023
William F. VERIFIED CUSTOMER
Too late. Survey already w
7/26/2023
Pahoua Y. VERIFIED CUSTOMER
I have had my vehicle checked a couple times on the heat and AC yet it has not been fixed 100%. I wanted to have it looked again but was told I would be charged for the diagnostic. I just left it as is since I did not want to pay again when my vehicle gets checked everytime and that there is no resolve to the issue. Otherwise for most of the other services I had, it went well.