Aaron took great care of me and my vehicle. I had prior concerns with services at this location, but he kindly addressed them. I appreciate his sensitivity in the situation and will definitely return due to his superb customer service skills.
7/16/2025
Stephen C. VERIFIED CUSTOMER
This is our 2nd Toyotq with Carlson and our first complaint. Have tried several times for follow-up questions but no answe by multiple employees.
7/16/2025
Jamie H. VERIFIED CUSTOMER
He was clear, kind, and not pushy!
7/16/2025
Brian P. VERIFIED CUSTOMER
Good work and they kept me informed
7/16/2025
Rooplall R. VERIFIED CUSTOMER
He was very through respectful and friendly.
7/16/2025
Chau B. VERIFIED CUSTOMER
Great team work all the way around, keep it up!
7/16/2025
Donald R. VERIFIED CUSTOMER
James did a good job explaining the necessary repairs and very accommodating in working to secure a ride home for me, when it was determined that the repairs would require me to leave the vehicle at the dealership.
Kudos as well to Will, the courtesy driver, for a comfortable ride and pleasant conversation on the way.
7/16/2025
Kari H. VERIFIED CUSTOMER
Good experience
7/16/2025
Annette L. VERIFIED CUSTOMER
I was greeted moments after I arrived and was kept well informed on the progress of my car.
7/16/2025
Pamela T. VERIFIED CUSTOMER
Neil did a nice job with me and offered a three oil/tire rotation package that I decided to purchase.
7/16/2025
Mai V. VERIFIED CUSTOMER
Is a free car wash no longer provided when it is being serviced there? This is not the first time I've heard about this happening.
7/16/2025
John P. VERIFIED CUSTOMER
Very professional
7/16/2025
Leah Z. VERIFIED CUSTOMER
Great waiting area, great communication while vehicle is being serviced and polite and kind employees!
7/16/2025
David M. VERIFIED CUSTOMER
James was great!
7/15/2025
Kristi O. VERIFIED CUSTOMER
He was very welcoming and easy to work with today.
7/15/2025
Desiree A. VERIFIED CUSTOMER
Such a great group of people in the service center! Was able to get me in before a trip and took care of all my issues!! THANK YOU!
7/15/2025
Thomas D. VERIFIED CUSTOMER
Nick was professional and pleasant. I appreciated his explanation regarding what was being done and what may need to be done the next time I am in for service.
7/15/2025
Steven S. VERIFIED CUSTOMER
Scott is always great to work with! I haven't been under my truck yet,but I will trust that the mechanic did a great job.
7/15/2025
Elizabeth V. VERIFIED CUSTOMER
James was very kind and helpful, assured me that the service won’t take too long and that everything would go smoothly. Thank you James, you deserve a raise for your kindness and reassurance!