Service seemed a bit slower than I am historically used to at Carlson Toyota. Took almost 90 minutes for an oil change and tire rotation and I was the second customer in the door that morning.
7/22/2025
Jean B. VERIFIED CUSTOMER
Brandon was very personable and patient
He made a very good impression!!
He answered my questions and was helpful!
7/22/2025
Patrick S. VERIFIED CUSTOMER
I don't like doing surveys. Please don't send one.
7/22/2025
Olu L. VERIFIED CUSTOMER
Neil was professional and courteous in his approach. His assistance was greatly appreciated.
7/22/2025
Tonya S. VERIFIED CUSTOMER
Thank you
7/22/2025
Cynthia C. VERIFIED CUSTOMER
Fast, professional, courteous, honest service. That’s why I keep coming back to Carlson Toyota. I trust you guys. The service rep was awesome!
7/22/2025
Duane C. VERIFIED CUSTOMER
Painful
7/22/2025
Bernard H. VERIFIED CUSTOMER
Very thorough and helpful
7/22/2025
Kevin P. VERIFIED CUSTOMER
Service was very quick, and staff was friendly. I was kept updated on the status of vehicle and could view the inspection report via text messages.
7/21/2025
Tracie W. VERIFIED CUSTOMER
Mr Schafer completed a very impressive, thorough examination of my car. I am pleased with the service provided.
7/21/2025
Kyle S. VERIFIED CUSTOMER
Aaron Newelle did good. My issue is with Carlson / Toyotacare policy. This was my first service appointment (5kmiles) after purchase. When I bought the car, Carlson put a sticker (with their name on it) stating to change the oil at 5k or 6 months. Now that I schedule the 5k/6month appointment they say that they don't change the oil at 5k, need to wait until 5k. At a minimum, this is confusing. I also am anticipating that while I'm under Toyotacare the frequency will be 10k, but after that has ended then Carlson will want to change oil every 5k. Typical dealer shenanigans.
7/20/2025
Arne K. VERIFIED CUSTOMER
Great service
7/20/2025
Shah K. VERIFIED CUSTOMER
We were not communicated transparently that what services will be performed. We only wantee oil change and tire rotations done but we were surprised to be asked to pay a huge bill for the services we never requested.
7/20/2025
Enrique R. VERIFIED CUSTOMER
Some extra charges that were not my responsibility.
7/20/2025
Edith G. VERIFIED CUSTOMER
He explained what they did in a friendly manner with a smile on his face. Pleasant and informative. I told him I appreciated his manner. I left feeling uplifted. No pressure. Will follow up in the fall.
7/20/2025
Sara S. VERIFIED CUSTOMER
Very professional and gave me excellent information on maintenance for me to complete on my vehicle.
7/20/2025
Heidi D. VERIFIED CUSTOMER
Thank you so much for the really great service yesterday. I would definitely recommend you to anyone
7/20/2025
Jeff S. VERIFIED CUSTOMER
The length of time to diagnose an issue which was already diagnosed a few weeks prior seemed to be extreme.when it came time to finally pick up my truck the maintenance needed message was still on and I needed to go back in and have someone come out to reset my truck.
7/20/2025
Lynn L. VERIFIED CUSTOMER
I waited nearly 2 hours for an oil change. When my car was done, I was sent recommendations (battery terminals were corroded) that should be done. This recommendation should have been sent to me immediately so it could have been addressed BEFORE my car was done. Upon entering my car after service, there was a very large greasy hand print on the hood of my car. In addition, the plastic seat cover, paper floor mat and service ticket was left in my car. I’ll I ask is to receive my car in the same condition that it was in when I left it. This is unacceptable and is the worst service I have ever received from a Toyota dealership!