Took care of two different recalls on my 2021 Highlander in a timely manner.
6/28/2025
Jake M. VERIFIED CUSTOMER
I asked to discuss my service with the advisor and never heard back.
6/28/2025
Mary C. VERIFIED CUSTOMER
The entire experience was awesome. They clearly understand the idea of good customer service.
6/28/2025
Randall L. VERIFIED CUSTOMER
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6/28/2025
Judy R. VERIFIED CUSTOMER
I chose to stay to have my car serviced. There were unfortunate circumstances that required that my car remain on te rack longer than expected although I was told my car was ready, when it was still on the rack being serviced. I was there from 12-8pm. The shop guy and everyone was apologetic and eventually I asked to be taken home. I was tired and hungry. It took a while to find me a car so I could head home. Despite my long stay and miss communication between the shop and the service desk person everyone was very courteous. It was a long day and and unfortunately my stay was longer than it should have been. Very disappointed ☹️
6/27/2025
James W. VERIFIED CUSTOMER
Professional and efficient
6/27/2025
Julie W. VERIFIED CUSTOMER
First of all, SCOTT Backman is absolutely amazing!!
He has been my adviser for years on the vehicles I have…
He is dedicated to his clients and always does a FANTASTIC JOB with services needed!
Scott not only explains everything I need to know he makes sure my vehicle is well taken care of ???? that means the world to me!
Paige has the best crew ever at Carlson Toyota ????????????
Grateful Julie W
6/27/2025
Mari S. VERIFIED CUSTOMER
Nic was a 12/10!!! Above and beyond !
6/27/2025
Phalla L. VERIFIED CUSTOMER
My vehicle was never pulled into bay for service. After an hour of waiting, the **** excuse start to come out. Your service is very Unacceptable! Just a waste of my time. What is the point making an appointment since your service department will never commit. Hint: this is not the 1st time. Further information need? I can contact at ****-****-xxxx. Very unhappy!!!!
6/27/2025
Mark B. VERIFIED CUSTOMER
The tech & I both forgot to address my question about emergency rear hatch release which we were going to do after the oil change.
6/27/2025
Barb B. VERIFIED CUSTOMER
Nicholas was an awesome person. Answered my questions and explained things to me.
6/27/2025
Allen N. VERIFIED CUSTOMER
Customer service excellent, professional
6/27/2025
Kathleen H. VERIFIED CUSTOMER
My 50,000 free/final oil change and multi- point inspection was not honored. According to the maintenance contract I had only used 4 of the 5 oil changes- very disappointed in Toyota not honoring the maintenance I previously purchased.
Aaron may have looked further into this issue
6/27/2025
Cynthia T. VERIFIED CUSTOMER
Neil was very professional and a credit to Carlson Toyota! I had an excellent experience.
6/26/2025
Joshua N. VERIFIED CUSTOMER
Thanks again Brandon. Above and beyond. I appreciate your help.
6/26/2025
Linda L. VERIFIED CUSTOMER
Even better than the service people, who were good, my salesman remembered me from last November and asked if I had any questions and I had one the service person could not answer and my salesperson knew right away and showed me where the button was. Bassel Nassar is the best salesperson I have ever met.
6/26/2025
Daniel H. VERIFIED CUSTOMER
My car has a check engine light now after having to leave the car unexpectedly overnight because the technician didn’t want to complete the work on the day of my appointment. When I called this morning to address the problem, I was given no priority and had to make an appointment for two weeks from now for something to do with the fuel tank, which seems like a safety concern. For a business that prides itself on customer service, this is not at all what I expected.