My service attendant was Albert Lopez, he called me at 11:32am and told me that my vehicle would be ready in 2 1/2 hours at 2pm and was promised a car wash. I received a call at 2:02pm (it was not Albert this time) he told me that my car would take another 40 minutes. Needless to say I was very upset and frustrated but I needed my car to be serviced so there was nothing to say but OK. At 2:50pm I approached the guest service and asked about my car. It still was not ready and I was told that I would be receiving a call from someone. I waited another 30 minutes and I told the girl that I just wanted my car back even if it was not serviced. At that moment she called the service department and told me that my car was ready. When my car was brought I noticed a big scratch on my back bumper, I asked for the service vehicle check in sheet and that scratch was not marked on the paper and I didn't receive a car wash. I had an quite unpleasant experience, I understand that you guys are busy at the service department but I've had better experiences on sundays when it seems to be even more busy than mondays.
8/2/2017
Jennifer C. VERIFIED CUSTOMER
Excellent customer service!
8/2/2017
Jimmy N. VERIFIED CUSTOMER
I'm so satisfied month I Toyota service.thank
8/2/2017
Dora L. VERIFIED CUSTOMER
As always excellent service.
8/2/2017
Emily C. VERIFIED CUSTOMER
David was very friendly and helpful! This experience made me really glad that I got my Prius at Longo!
8/1/2017
Tony C. VERIFIED CUSTOMER
Noli was an absolute professional and gentleman in the way he presented all my options for service. When his shift was up, he kindly contacted me about handing his shift over to Biagio who continued the service tag team. Very pleased with the care and service. Thank you!
8/1/2017
Tom Z. VERIFIED CUSTOMER
The tech did cause a noise problem by bending the vacuum cover so it touched the rotor and caused a high pitched sqeeking noise. The problem was fixed after I bought it back to the service drive. Small annoying problem that delayed my return of my wife's car.
8/1/2017
Arturo M. VERIFIED CUSTOMER
When I bought the Certified used car, Toyota Manufactory did not offered any incentives like free oil change or any additional guarantees.
8/1/2017
STEVEN T. VERIFIED CUSTOMER
Excellent job, thank you
8/1/2017
Jan M. VERIFIED CUSTOMER
Super friendly, explained everything, and got a technician to take care of my (initially worrisome but actually minor) issue. Thanks for the peace-of-mind!
8/1/2017
Chenglien S. VERIFIED CUSTOMER
Very friendly and helpful.
8/1/2017
Patrick N. VERIFIED CUSTOMER
Excellent service and on time
8/1/2017
Ramon A. VERIFIED CUSTOMER
David was friendly and made things as best he could given the circumstances (busy schedule, construction in the waiting area, etc).
8/1/2017
Julio R. VERIFIED CUSTOMER
????
8/1/2017
HECTOR D. VERIFIED CUSTOMER
great service!
8/1/2017
Dianbiao Z. VERIFIED CUSTOMER
Good job!
8/1/2017
Ignacio P. VERIFIED CUSTOMER
Awesome job!
8/1/2017
Sherri W. VERIFIED CUSTOMER
Hats off to Management & staff in your Service Dept!
Thank you!
8/1/2017
Coleen N. VERIFIED CUSTOMER
Noe was great but the experience between the check-in stand outside to getting checked for service was terrible. It was about 20 minutes before an attendant arrived or said anything. Several staff in the next aisle standing around doing nothing because that aisle had no one waiting.