Very pleased with my experience. Jaime kept me informed the entire time and got me out ahead of schedule.
10/10/2019
Andres R. VERIFIED CUSTOMER
Jaime was incredibly helpful and very friendly. His customer service skills are extraordinary.
10/10/2019
Marvin G. VERIFIED CUSTOMER
Great Service!!!!
10/10/2019
Jonathan W. VERIFIED CUSTOMER
The lady who was responsible for my service was more concerned with talking to her colleagues, cleaning her desk and complaining about how poorly she felt before she would acknowledge me. Two co workers called her attention to me before she paid attention. Once she was helping me she was distracted and her colleague took over and guided her through the process.
I have no problem with associates needing to learn, but her demeanor was not helpful.
10/10/2019
Joe G. VERIFIED CUSTOMER
Excellent service! Wouldn’t want to go anywhere else but here. Subaru in Monrovia sets the bar extraordinary high. Congrats and thank you!
10/10/2019
Richard K. VERIFIED CUSTOMER
Rafael listens. He is a professional. Thank you, Rafael.
10/10/2019
Ivee S. VERIFIED CUSTOMER
Rafael continues to provide exceptional service. He wanted to make sure that everything was right with my car and made sure that I wasn’t inconvenienced. Just an excellent Subaru representative. Thank you Rafael!
10/10/2019
Elizabeth H. VERIFIED CUSTOMER
Very helpful from arranging my Lyft to explaining what needed to be done with the car!
10/9/2019
Rita F. VERIFIED CUSTOMER
Jaime was very helpful, kept me informed and providedLyft for transportation to home and back
10/9/2019
Tejas K. VERIFIED CUSTOMER
Jaime was absolutely terrific!
10/9/2019
Charlotte S. VERIFIED CUSTOMER
The only complaint I have is that they didn't wash my car after the service. They don't do it before either.
10/9/2019
Oscar P. VERIFIED CUSTOMER
The 24,000 mile service was not complete; missing tire rotation and missing and missing air filter(s) which are suppose to be part of the 24K service agreement.
10/9/2019
Robert T. VERIFIED CUSTOMER
Kept me up to date with work and time, was very fair with the additional repair costs needed.
I can trust him.
Thanks
10/9/2019
Mariah M. VERIFIED CUSTOMER
Mr Ibarra was kind, welcoming, and prompt. He provided me with information regarding my service in a timely manner and was good on his word. This was my first experience at Sierra Subaru and I will be back. Thank you Mr Ibarra.
10/8/2019
Wheels Map. VERIFIED CUSTOMER
I was very happy with the service. In addition I got my car back little over two hours. That’s great!
10/8/2019
Phillip G. VERIFIED CUSTOMER
Steven was very professional. He surprised me with how soon my vehicle was ready
10/8/2019
Sandra R. VERIFIED CUSTOMER
I enjoy service at Sierra Subaru because it’s about making the customer happy but most importantly to have safe driving. This is what I feel when I take my car in for service. Jaime is thorough and makes recommendations mostly because of my safety. If the car had a recall he is on it. If the car needs anything he is honest about how much longer I can drive before I need tires, etc...or he says it’s time now. Thank you!
10/6/2019
Richard B. VERIFIED CUSTOMER
Jaime is always sincere. And people always seem friendly compared to other subi dealers