Steven was helpful and provided wonderful service.
9/29/2019
Cynthia N. VERIFIED CUSTOMER
????
9/29/2019
Edward A. VERIFIED CUSTOMER
Jaime has always gone beyond my expectation in providing excellent service.
9/28/2019
Elisha G. VERIFIED CUSTOMER
Rafael was very attentive and helpful.
9/28/2019
Adrian V. VERIFIED CUSTOMER
Never dealt with person. I don't understand why I would respond to their survey, which I won't.
9/27/2019
David G. VERIFIED CUSTOMER
Very quick and efficient
9/27/2019
Daniel J. VERIFIED CUSTOMER
USB still doesn't work
9/26/2019
Ivee S. VERIFIED CUSTOMER
Rafael is exceptional. He was polite, efficient, professional and personable. I’ve been coming to Sierra Subaru for 13 years and this was the best experience I’ve ever had. I purchased a 2019 Subaru Ascent 3 months ago (my third Subaru) and have had to get it serviced 3 times already. I’ve been so frustrated that I was about to never purchase another Subaru again. However, my experience today with Rafael was so exceptional that my faith in the Subaru brand has been renewed. Rafael truly is an asset to Sierra Subaru.
9/26/2019
John L. VERIFIED CUSTOMER
very friendly and helpful. easy to talk to and answered all questions well.
9/26/2019
Warren H. VERIFIED CUSTOMER
Jaime is the BEST. Has served me for 10 yrs
9/25/2019
Janeen H. VERIFIED CUSTOMER
Great and friendly customer service !
Estimate of time required to get the work done is accurate.
9/25/2019
Omar P. VERIFIED CUSTOMER
Jaime is always great to work with. Thanks Jaime.
9/25/2019
Kenneth A. VERIFIED CUSTOMER
Jaime is awesome as always!
9/25/2019
Carol D. VERIFIED CUSTOMER
Other than cost - price the service was as good as before. Rafael was so nice to put up with me and my lack of knowledge and had to have things repeated or defined at s lower level do I could figure out what was what. He always had a smile on and made me laugh at myself. I give him 110 points on a 190 total score. I like the service I’ve had there and will try to continue coming.
9/25/2019
Victor G. VERIFIED CUSTOMER
Got me in and out quick!! Great job
9/25/2019
Jamie C. VERIFIED CUSTOMER
You are welcome. It is a good feeling to be able to acknowledge exceptional customer service.
9/25/2019
Tanya M. VERIFIED CUSTOMER
I have been awaiting the accessories that were included in my purchase deal. The service appointment was for me to have those installed.
That did not occur. It's been over a month, since I purchased the car.
As I purchased the car, to be ready for an adoption of a 5 year old, I would like to get the accessories this week so that I can install the booster seat before our first visit on Sep 28th.
Thank you!
Tanya
9/24/2019
Grace L. VERIFIED CUSTOMER
All in all without an appointment the service was good. Wait was 3 hours !!
9/24/2019
Connie Y. VERIFIED CUSTOMER
He was super friendly and fixed a car part on my car free of labor and free of charge for the part. He was super friendly from the get go. Awesome service! The wait was a bit long but they were busy so it was understandable.
9/24/2019
John R. VERIFIED CUSTOMER
When I checked in at 9:20, I was told that you Were shorthanded. Rather than the one hour time it would be 90 minutes to 2 hours. I would have appreciated receiving a text alert or a phone call prior to my arrival. At the end of two hours I went to check on my car and it hadn’t even been pulled in the service bay yet. I would have appreciated being told of the further the way. It’s set off of series of cancellations for rest of my the day.