Friendly, fast and professional. Love the car wash too.
9/25/2016
George T. VERIFIED CUSTOMER
Kudo to Jaime. What a job well done! He is an excellent service advisor. Definetly would like to see him again for next visit. Thank you Jaime!
9/25/2016
Robert K. VERIFIED CUSTOMER
Jaime was great. Appreciate the quick service and good work. Thanks!
9/25/2016
Patricia M. VERIFIED CUSTOMER
Mike is a great service writer. He made sure everything was done and kept me in the loop. I thought I was going in for a big repair but it ended up being much simpler and saved me. The repair guys diagnosed and fixed the problem and I am super happy. Thought I was going to have to sell the car, but am super happy I don't.
Thanks again
9/24/2016
Brian J. VERIFIED CUSTOMER
He meant well. I had an appointment at 8 am to pick up a new Navigation memory card. I made it quite a few days ago. Yet that chip had to be sent for in another building. My husband had been told when it was ordered that we had a $100 deductible only...which was not the case. I am now not sure that I really needed this at all. None of this was his fault...it was set up challenges from the prior visit and not being ready for today's appointment.
9/24/2016
Linda A. VERIFIED CUSTOMER
I am really glad you are still able to service my Mazda even though the dealership is no longer there. I love having my car serviced there and Jaime is amazing.
9/24/2016
Roberta G. VERIFIED CUSTOMER
The car was done right when I was told it would be, which was great. I could only wish it was done in an hour, rather than 1 1/2 hours, which was the time frame I as given over the phone. But everyone was very courteous and professional.
9/24/2016
Cheryl B. VERIFIED CUSTOMER
Always completely satisfied with Jaimes service and attention!! He goes above and beyond!!
9/24/2016
Laura V. VERIFIED CUSTOMER
My arrival time was at 9:30am, I was told by Jaime Vega that I was going to be leaving between 11:30-12:00 noon so I agreed to have the breaks done in addition to service. My car was done at 1:30 and I had to rush to pick up my son in West Covina. There was no time for him to review the exit paperwork because he knew I had to leave.
If Jaime was dishonest about the exit time, it makes me wonder about how truthful he was about my service charge which was expensive. Now I am convinced that I have to bring my husband along so that I do not have the same negative experience as a female.
I did not confront him because I knew I would be able to make these comments on the survey. My husband and I are looking to take our business elsewhere.
I really missed John Rodriguez the past service consultant he was efficient, professional and honest. I had a very good experience with this consultant. He deserved his promotion.
9/23/2016
Amy W. VERIFIED CUSTOMER
Lovely experience. Jaime was extremely helpful and conscientious. This was my first service experience on my new Subaru.
9/23/2016
Sandy J. VERIFIED CUSTOMER
He was very nice to work with.
9/23/2016
Randy T. VERIFIED CUSTOMER
Excellent service, good job!
9/23/2016
Alice P. VERIFIED CUSTOMER
Jaime is great. Give him a raise!
9/23/2016
Camille Y. VERIFIED CUSTOMER
I needed to have a recall relating to the ignition fixed. Nobody called me beforehand to let me know the parts weren't available. I took a half day off and was not able to have that recall fixed. However Aaron did give superior customer service. He was able to make me feel better and seemed to care to provide a better level of service than other dealerships. The car wash is also a nice free service and why I go to this dealership.
9/23/2016
Margaret C. VERIFIED CUSTOMER
Great,fast service!
9/21/2016
Connie W. VERIFIED CUSTOMER
Had to come back a second time for a recall because they did not have the part. But it was taken care of quickly so all is good. I appreciate the friendliness and helpfulness from the service department staff.
9/21/2016
Ray B. VERIFIED CUSTOMER
Aaron was 100% professional and provided a level of service I would expect from someone 10 years older than him. He was attentive to my needs and did everything he could to ensure my complete satisfaction. Despite his young age, he has the maturity level and professiinalism of someone I'd expect in a managerial position. Great guy to deal with!
9/21/2016
Hugo O. VERIFIED CUSTOMER
All of my questions were answered clearly and my concerns were addressed.
9/20/2016
Paul Gilbert. VERIFIED CUSTOMER
Go find Mike or Aaron in Service they'll both give you an excellent customer service. Got free stub for pastry in their cafe, got my warranty parts fast and completed the work on time.
Please continue the good job guys! And may the good Lord bless you more!
Best regards,
Gilbert - 2016 WRX Owner