J. Allen Toyota Auto Repair Service

Dante was completely focused and professional. He answered all of my questions without hesitation and with great patience.

Zach was very professional, stuck to the schedule. Very nice to work with.

Zach was awesome!

I went in to get a tire fixed, took 3 hrs. They said it was done got in my vehicle and light was still on and there was only 23 pounds of air in my tire. They had to redo my tire. I hope my next service will be better.

JT was great when I called to get information on what service was due on my truck. Very helpful and polite and very informative. The information he gave me over the phone helped me make the decision I needed to go ahead and pay for 3 more upcoming oil change service the day of service.

JT and the Allen Toyota Team could not have made the experience any better than it was! They were so professional, courteous, and attentive! Thank u again! -Ric Williams

Great service,knowledgeable employees.

Excellent service and impressive work by Dante. I

ToyotaCare coverage up to 36,000 miles is a joke at this dealership. I can drop my car off in the morning, and they won’t even start an oil change or look at the vehicle until 5:30 PM. A simple service turns into an all-day ordeal, which makes the “free maintenance” basically worthless. That’s just one piece of a bigger pattern. Since buying my car here, it has been constant problems: Warranty refusal: Tires that came with the car should have been covered under Bridgestone/Toyota warranty. Instead of helping, the dealership blamed me for the damage, even though tread was already down to 1 and 3 in the rear. Safety concerns: Within months, I was told the strut was bent and nothing would be covered. Selling a car in that condition raises major concerns about whether inspections were even done. Financial damage: I’ve already spent thousands of dollars fixing issues on a car that should have been road-ready. Customer service failures: Every interaction is defensive, dismissive, and unhelpful. No one takes accountability, no one escalates issues, and no one acts in good faith to resolve problems. This isn’t just bad service — it’s systemic negligence. Toyota corporate should audit J. Allen Toyota immediately. Customers deserve safe vehicles, honest inspections, and efficient service, not excuses and finger-pointing.

Dante kept me well informed of the status of my vehicle. He explained to me all the services that need to be done on my Rav 4.

Zach was very Professional....Excellent Service

I feel like service recommended should have been taken care of when I purchased my vehicle 2 months ago. Why do I need an alignment on a new purchase? Also why do the breaks and spare tire need replacing. I just purchased this vehicle

Rose is the best!!

Thanks you Dante madison

Arianna is such a sweet helpful young lady.

Excellent service.

Yes, I was very satisfied. Dante did a greatjob. Very professional, and knowledgeable. Bravo zulu.

Zach Corbin was very knowledgeable and professional, he answer all my questions and went above and beyond to provide us with the best service. Thank you Zach!

Ariana needs more experience. We had an expensive issue and we don’t think she expended any effort on our behalf. We got unfavorable news by text when a call was promised. Our Tundra has a defective front camera and Toyota acknowledged the problem but refused to step up and do the right thing and fix the problem. Instead they said tough luck, it’s not within the standard warranty. Apparently the extended warranty we purchased from you isn’t worth the paper it’s written on. Your message to us through Ariana was if we wanted it fixed, we had to pay for it. With all the 2022 Tundra problems, I think Toyota is losing its reputation for quality. Interestingly, J Allen didn’t step up either. We’re finished with Toyota and J Allen Toyota. We traded out Tundra on a truck from a competitor, today. J Allen and Toyota had a chance to shine with some good-will on a troubled vehicle and chose to pass up an opportunity to keep a customer that purchases a lot of cars and trucks. Up until this event, there were many thing we liked about Toyota and the dealership but when treated poorly, we don’t get angry, we just walk away and share our experience with whoever chooses to listen.

Zac has been taking care of my cars for a few years and always does a great job